Lloyds Bank Insurance
View company profile →
Ok, but needs a better customer service experience
I joined Lloyds earlier this year after moving from HSBC. Overall the bank itself has been fine but there have been a few challenges and mainly via the customer service. So, messaging service. This is essentially pointless. You drop a message which often gets ignored, and 9/10 times they tell you just to call in. Clearly the performance management of who runs this isn’t managed. Calls, these have been intermittent. If you can manage to need them when they’re open. I’m told Premier is 24/7 but this isn’t fully true as while technically someone is there, they have to ask you to call back in when the other department is open. The app is the best part by a long shot. Super stable and a nice mix of simple and complex with some great features. I really just wish they would solve their customer service.