Ashbourne Membership Management Services Reviews

I can see how constructive you were with your response omitting some critical points and picking the ones that suits you best. Well, I will remind you of the things you’ve omitted, I will believe that was an oversight. Since you can go through all our chat histories. Yes, you were right about the first missed payment and the back and forth but what you failed to acknowledged, is the fact that I mentioned on the (17th of April)that I was financially struggling, I was so specific stating how I got the money, I also stated in the same message that I would like to cancel my contract with you. On the 18th of April at exactly 08:41 you responded to the payment part (reduced the amount to be paid) and ignored my financial struggle and cancellation request. **(First cancellation request ignored)** I was unable to make a payment due to technical issue I did not understand, on the 22nd of April you sent me an email to reach out to for help as I could not restore my direct debit. I reached out to the email provided and stated my direct debit challenge which the person helped resolved, then I sent an acknowledgement email followed with my request to cancel, but no response since then via the email thread **(second cancellation request ignored)** On the 22nd of April, you sent a confirmation of payment to me which I replied with my request to cancel again but did not add my financial struggle this time (because it was ignored the first time I did, and I sensed you don’t care to know, as you only responded to the money part) but stated that I have relocated and I’ve not been visiting the gym. You responded on the 23rd of April and asked me to provide evidence of my new address along with 2 utility bills (bank statement/mobile telephone bill not accepted), I responded and said “ alright, thank you, I will do that” because I was tired of the back and forth with you as I clearly know I was and still struggling financially, hanging with a friend and obviously can’t provide evidence of address as I don’t have. Conclusion: You claimed I never mentioned that I was financially struggling which I did but you did not address it, I mentioned my request to cancel three times before you could address that. Since you can check the system, there is no pretence here, I’ve not been visiting the gym since April I think. Do you think there is someone who wish not to enjoy what they hardly pay for monthly? Your client have monthly options which I did not opt in for because I was determined and ready to attend the gym all through the year, but never prepared or wishing for any financial constraints, but as it has happened, I’ve been finding it difficult to meet up with payment and I would like to cancel my contract with you, this is not from an unserious or pretence mindset.

I was having trouble logging in to the app got in touch with customer service and Dan G managed to get things sorted out for me. He was brilliant and new what he needed to do.

Thoughtful, helpful and understanding

Beverley dealt with my query straight away and got back to me with a reply. My account now sorted and haven’t got to worry

Had a chat with Beverley — very helpful and friendly. Great customer service and quick support!

Jemma was amazing with saving my issue in regards to contract cancellation

Always polite and helpful. Thank you.

Just canceled a gym membership. No hassle doing it. A very fast & efficient service. 👍👍👍

Great customer service. Sophie was super friendly, helpful and quickly solved my dilemma. Very pleased.

Contact Ashbourne Membership Management in relation to my direct debit and change of date for Monthly payments, had a very quick response and Jessica was so helpful and immediately sorted this for me, thank you Jessica 🥰

Elle was really helpful with helping with my query. Made it very straight forward and easy to handle.

Quick and easy service, dealt with by Chloe. Would recommend using them.

Professional and easy to deal with. I spoke to Zoe this morning and my queries were answered and dealt with seamlessly. Thank you 😊

Zoe was super helpful. I had a missing payment and she helped me with the whole process. The live chat service is very fast and efficient!

Contacted with a issue I had and was sorted quickly for me

Zoe helped me with my membership and payment queries and explained my options going forward clearly. She has great problem solving and customer service skills. She was precise, kind, helpful and understanding. I really appreciate your help with this dilemma. Thank you Ashbourne for your help and I hope you keep such great customer service and helpful staff. It would be a shame and a loss of memberships if you did not have such great help

Spoke to Beverly to cancel my membership and she was fantastic.

Just wanted to pause my membership for- had various options to choose from. My request was actioned the very next day with a smile.

I had a problem with my Direct Debit and Jemma had it resolved in minutes, very helpful.