Easy cancellation of Gym membership
Contacted via live chat to cancel my gym membership, really helpful and made the process quick and easy.

11 months ago
Very friendly and efficient service.
11 months ago
Clear and precise. Sorted everyhting out within a heart beat very impressed. Thank you Beverly
11 months ago
Had a bit of an issue when re-joining the gym after surgery. Jemma was on the ball immediately & got it sorted in no time at all. Thanks a mill
Contacted via live chat to cancel my gym membership, really helpful and made the process quick and easy.
Very prompt, respectful and kind response. No hassle trying to sort things out simple and straightforward. Not a lot of systems are that way these days. thank you for your help.
I sustained an injury that meant I could no longer use my gym, but canceling my membership was a frustrating and drawn-out process. They initially refused to cancel and would only suspend it for two months. I had to provide proof from my hospital appointments by sending letters just to be considered for cancellation. If I ever look for a gym again, I’ll be avoiding any that are run by this company. Even after finally approving my cancellation, they tried to charge me for an extra month. I refused, canceled my direct debit, and only then did they "kindly" waive the fee. The whole experience was stressful and unnecessarily difficult.
Sophie dealt with my problem quickly and efficiently they always are quick to respond and and happy to help in any way they can
Issues logging in to app. I had signed up and didn’t receive my login details for the app. Contacted live chat and Dan m was very helpful in pointing me in the right direction.
I have recently had to contact Ashbourne about my membership. I have to say that, having heard some horror stories about how poorly other companies handle membership queries, they couldn't have been more helpful. My request was handled efficiently and effectively.
Had a little glitch with the app over the weekend and it was sorted first thing Monday morning...great efficient service
Great communication and very helpful with the right information. Would definitely use again.
Used Ashbourne's online chat facility and it was super speedy and easy. Chloe was friendly and helped resolve my query about my DD promptly. Ashbourne have managed my gym subscription for some years now and I have never had an issue. Would recommend.
Jemma was so patient and helpful — I only have compliments to share.
Very quick to solve my problem, thank you!! (My direct debit didn;t go through so needed to arrange to pay directly)
Very prompt support received from Dan M to gain access to the app. Much appreciated - thank you!
Swift resolution from Jemma & super friendly service! Really easy to deal with and great communication. Very happy thank you!
Super easy cancellation - Chloe was really helpful to deal with
Super-easy cancellation process, with very helpful agent on the website's online chat.
Cancelling my membership was really straightforward and Orlagh was brilliant with all of my queries!
Gyms have been lovely and Customer service has been so great (Shoutout to Zoe) who heard my query and resolved it promptly and answered all my worries.
Claire was excellent.
Very lovely workers. Quick to respond and solve any issues you have
I had a wonderful experience interacting with Jemma, who was exceptionally prompt in responding to my emails and resolving my issue with changing the payment method for my gym membership. Since this happened just an hour before my usual workout time, her quick support made all the difference and without it, I wouldn’t have been able to train that day. I truly appreciate the efficiency and professionalism!
Based on analysis of 30 reviews rated 1-2 stars for Ashbourne Membership Management Services
“Yes, you were right about the first missed payment and the back and forth but what you failed to acknowledged, is the...”
“On the 18th of April at exactly 08:41 you responded to the payment part (reduced the amount to be paid) and ignored m...”
“Shite, no customer service contact number and the live chat is rubbish”
“I've been waiting for over a month for a refund for a direct debit payment taken from my account”
“I can see how constructive you were with your response omitting some critical points and picking the ones that suits...”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Ashbourne Membership Management Services is a comprehensive club management platform designed to streamline operations for fitness businesses, including gyms, health and fitness centers, yoga studios, and personal trainers. The company offers an all-in-one solution that facilitates payment collection, membership management, and performance assessment, enabling fitness professionals to run their businesses more efficiently and profitably. By providing customizable and user-friendly software, Ashbourne caters to the specific needs of gym owners and fitness instructors, helping them enhance the experience for their members. With a focus on personalized service and practical tools, Ashbourne Membership Management Services aims to support the growth and success of fitness facilities worldwide.
Ashbourne Membership Management Services receives overwhelmingly positive feedback, with many reviewers praising the exceptional customer service and helpful staff. Customers frequently mention the efficiency of the live chat service and the quick resolution of issues, particularly highlighting team members like Zoe, Beverly, and Holly for their professionalism and problem-solving skills. Many express satisfaction with the ease of managing their memberships, including pausing or canceling, often within a day. However, a small number of reviews voice frustration over the lack of a direct customer service contact number and issues with the live chat functionality. Despite these criticisms, the majority of consumers recommend Ashbourne for its supportive and responsive service. Overall, the sentiment is highly positive, reflecting a strong customer satisfaction rate.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.