Ashbourne Membership Management Services Reviews

I sustained an injury that meant I could no longer use my gym, but canceling my membership was a frustrating and drawn-out process. They initially refused to cancel and would only suspend it for two months. I had to provide proof from my hospital appointments by sending letters just to be considered for cancellation. If I ever look for a gym again, I’ll be avoiding any that are run by this company. Even after finally approving my cancellation, they tried to charge me for an extra month. I refused, canceled my direct debit, and only then did they "kindly" waive the fee. The whole experience was stressful and unnecessarily difficult.

Sophie dealt with my problem quickly and efficiently they always are quick to respond and and happy to help in any way they can

Issues logging in to app. I had signed up and didn’t receive my login details for the app. Contacted live chat and Dan m was very helpful in pointing me in the right direction.

I have recently had to contact Ashbourne about my membership. I have to say that, having heard some horror stories about how poorly other companies handle membership queries, they couldn't have been more helpful. My request was handled efficiently and effectively.

Had a little glitch with the app over the weekend and it was sorted first thing Monday morning...great efficient service

Great communication and very helpful with the right information. Would definitely use again.

Used Ashbourne's online chat facility and it was super speedy and easy. Chloe was friendly and helped resolve my query about my DD promptly. Ashbourne have managed my gym subscription for some years now and I have never had an issue. Would recommend.

Jemma was so patient and helpful — I only have compliments to share.

Very quick to solve my problem, thank you!! (My direct debit didn;t go through so needed to arrange to pay directly)

Very prompt support received from Dan M to gain access to the app. Much appreciated - thank you!

Swift resolution from Jemma & super friendly service! Really easy to deal with and great communication. Very happy thank you!

Super easy cancellation - Chloe was really helpful to deal with

Super-easy cancellation process, with very helpful agent on the website's online chat.

Cancelling my membership was really straightforward and Orlagh was brilliant with all of my queries!

Gyms have been lovely and Customer service has been so great (Shoutout to Zoe) who heard my query and resolved it promptly and answered all my worries.

Claire was excellent.

Very lovely workers. Quick to respond and solve any issues you have

I had a wonderful experience interacting with Jemma, who was exceptionally prompt in responding to my emails and resolving my issue with changing the payment method for my gym membership. Since this happened just an hour before my usual workout time, her quick support made all the difference and without it, I wouldn’t have been able to train that day. I truly appreciate the efficiency and professionalism!