Zoe was Polite and helpful
Spoke with Zoe who was very polite and helped me with my request

11 months ago
Very friendly and efficient service.
11 months ago
Clear and precise. Sorted everyhting out within a heart beat very impressed. Thank you Beverly
11 months ago
Had a bit of an issue when re-joining the gym after surgery. Jemma was on the ball immediately & got it sorted in no time at all. Thanks a mill
Spoke with Zoe who was very polite and helped me with my request
I contacted Ashbourne Membership Management Services on 11 May 2025 to cancel my membership and this was completed in two days. Fab service. Sheila, Newcastle
I contacted Zoe at Ashbourne Management yesterday regarding freezing my membership for a period of time, not only was she kind and helpful but she was super efficient too. Thank you so much!
I spoke to Zoe who managed my queries well on the online chat service.She was quick and effective to say the least. Professional customer service all round!
I contacted Ashbourne Membership back in March following a ski accident, to enquire about my options with my gym membership. The enquiry was dealt with quickly and efficiently by Orlagh, and my membership was suspended for a few months, to allow myself time to recover. They have kept me updated by email and text along the way, reminding me when the DD was due to start again. Yesterday I emailed them advising I was fit to start training again, and could they allow me access from a particular date. Holly responded and kindly agreed to my request. Thank you to everyone for helping me out
Jemma responded to my email promptly. Very positive experience.
I wanted to cancel my membership and it was very easy, the customer service staff was very helpful and responded promptly. It wasn’t a big deal and they made the process as simple as possible with just a few emails back and forth.
I found this Company very efficient & easy to deal with.. I received a reply from Jemma within minutes of sending my email & she was very helpful & confirmed all details regarding my request without any issues. Thank you Jemma!!
Sophie was helpful and quick to respond. Thank you
i talk to holy she was very helpful she solve my prb in a 5mnts 😍😍😍😍
Jemma was so helpful. I've had bad experiences in the past trying to cancel memberships but this was beyond simple and quick. Thank you!
Great customer service
Easy contact and issue quickly resolved.
Sophie was really helpful and resolved my issue quickly
Extremely fast, clear and friendly response from Jemma who dealt with my query.
Rose was efficiently helpful and friendly, and had my concerns about my membership cancellation going smoothly quelled immediately.
Ian one of the engineers from Ashbourne Membership management has been great help - Very helpful and resolved the issue we was having with the turnstiles at one of our fitness clubs. Good customer service.
Contacted Ashbourne management and spoke to Charlie dealt with my enquiry efficiently thank you
Spoke to Beverley today regarding my membership and the cancellation process she aided me with full support and excellent customer service. I’m delighted with the service that has been provided today.
I had not received confirmation of membership cancellation from the club. Within minutes I was able to confirm cancellation with a chat operator.
Based on analysis of 30 reviews rated 1-2 stars for Ashbourne Membership Management Services
“Yes, you were right about the first missed payment and the back and forth but what you failed to acknowledged, is the...”
“On the 18th of April at exactly 08:41 you responded to the payment part (reduced the amount to be paid) and ignored m...”
“Shite, no customer service contact number and the live chat is rubbish”
“I've been waiting for over a month for a refund for a direct debit payment taken from my account”
“I can see how constructive you were with your response omitting some critical points and picking the ones that suits...”
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Ashbourne Membership Management Services is a comprehensive club management platform designed to streamline operations for fitness businesses, including gyms, health and fitness centers, yoga studios, and personal trainers. The company offers an all-in-one solution that facilitates payment collection, membership management, and performance assessment, enabling fitness professionals to run their businesses more efficiently and profitably. By providing customizable and user-friendly software, Ashbourne caters to the specific needs of gym owners and fitness instructors, helping them enhance the experience for their members. With a focus on personalized service and practical tools, Ashbourne Membership Management Services aims to support the growth and success of fitness facilities worldwide.
Ashbourne Membership Management Services receives overwhelmingly positive feedback, with many reviewers praising the exceptional customer service and helpful staff. Customers frequently mention the efficiency of the live chat service and the quick resolution of issues, particularly highlighting team members like Zoe, Beverly, and Holly for their professionalism and problem-solving skills. Many express satisfaction with the ease of managing their memberships, including pausing or canceling, often within a day. However, a small number of reviews voice frustration over the lack of a direct customer service contact number and issues with the live chat functionality. Despite these criticisms, the majority of consumers recommend Ashbourne for its supportive and responsive service. Overall, the sentiment is highly positive, reflecting a strong customer satisfaction rate.
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