Ashbourne Membership Management Services Reviews

I contacted them about my membership and got a reply quickly and my enquiry was dealt with quickly and efficiently within half an hour, really helpful colleague Chloe

I contacted the company via email and was pleasantly surprised to get a reply back within 10 minutes. My query resolved and I am impressed with the efficiency. Thank you Sophie.

I contacted Ashbourne management to cancel my gym membership and I dealt with Chloe she was extremely useful and personable and made the process super easy and comfortable!

Brilliant customer service by Chloe!

Contacted a couple of times via live chat with some membership queries. Charlie and Elle were super quick to respond and were very helpful. 😃

I’ve dealt with so many companies recently where things just take ages and always end up being more complicated than they need to be. This was not the case with Ashbourne membership. I emailed them to freeze my gym membership due to going on holiday and they responded quickly with no fuss at all. Chloe was helpful and efficient.

Sophie G resolved my issue very fast when Dedicated SuperGym refused to contact me and let me cancel.

Due to loosing my job I had to cancel my membership but having contacted out of office hours I sent message through their chat box and early first thing in the morning next day I received an email from Rose who was very quick to respond to my enquiries and was able to postpone my membership for 3 months instead of the hassle of cancellation and reapplying in the future. Excellent customer service, very polite, quick to respond and a pleasure to deal with. Thank you Rose.

Sophie is very quick to get back to you, helpful and polite.

I needed to alter my membership and Holly was quick to respond and very helpful. Overall a great experience

Very happy with this gym, quick to respond and process my cancellation, with no issues,very helpful! Pleasant experience in comparison to previous companies where I’ve had to cancel memberships. Very kind and respectful stuff!

Live chat was great, quick to respond and process my cancellation, with no issues. Pleasant experience in comparison to previous companies where I’ve had to cancel memberships.

Once I understood how to get in touch it took about 5 minutes to make contact with Melanie from customer services. I had missed one installment of my daugher's direct debit due to increased cost of everything and not having enough money in my account. Once Ashbourne had my daughter's membership ref, and security code it took one message from Melanie to set up a link for me to repay direct debit along with days we had missed (instead of paying a charge for missed money). Thank you : ) And also many thanks to Swift Gym, York for running such a friendly safe space and for choosing Ashbourne to deal with their finances.

Given fast and efficient help each time I’ve emailed. Honestly great customer service. I especially want to thank Orlagh!

I have just been in contact with a lovely lady called Claire about cancelling my gym membership, she could not have been more helpful in assisting with this, she made the whole process really easy and she was an absolute pleasure to deal with. Once again thank you very much Claire.

I recently had to cancel my gym membership, and I have to say, the process was incredibly smooth and hassle-free! The management team was very responsive and handled my request quickly. They made sure to confirm everything promptly, which really put my mind at ease. I appreciate how professional and accommodating they were throughout the entire process. Highly recommend for anyone looking for a great gym experience!

Friendly and helpful staff, quick to solve issues and accommodate for others

Customer service not good now as can't actually speak anyone now in person over the telephone it's all text or email which doesn't help when have an immediate problem and even worse sometimes you're get a Bot. There should be a telephone number you can call that us linked to a live person not a Bot or having too message.