AS
Ashbourne Membership Management Services
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Super easy cancellation
Super easy cancellation - Chloe was really helpful to deal with
Tiffany Page
Member since Invalid Date
2
Reviews
3.0
Average rating
Reviews by Tiffany Page
AL
Alex Jones Estate Agents
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DO NOT USE
DO NOT USE! We paid up until the end of the month and I was kind enough to let them do viewings whilst we still had the property! He then notifies me the viewings had been booked in at 1pm on Friday this would be fine if he let me know early but no he let me know at 11am that Friday! Without even inspecting the proctor first! Completely unprofessional! I proceeded to tell him this was too late notice and the property wasn’t in good condition he then spoke to me in a disgusting rude manner and stated that I “clearly don’t know what moving out means” and that they are taking the keys today I said no you’re not we’ve paid until the end of the month end of! Now he will respond to this lying and stating I was wrong but don’t bother just apologise and admit your mistakes and take action like a proper company does! Family run or not you need to learn customer service and go on a course or something because I will not accept being spoken to in the manner I was! The response the the other reviews stating people are wrong and incorrect? Ever heard of the customer is always right! Will NEVER use again and I advise you don’t either! They also never performed checks when they were meant too! And to top it of we went to return the keys and NO ONE was there, shock!!! Just to add to this review they have just rang me regarding the review and said that “the customer is not always right, how are they always right” and spoke to me in an even more rude manner so that’s lovely!! They also stated that why should they review the property before?? that’s called running a business and doing what you have to do so the next tenant has a great level of service! He said it’s unfair to leave a 1 star review when we’re trying to run a company, run it properly and respectfully then and I won’t leave a bad review 😊 I am very disappointed by the level of service! The owner also blamed me review on the fact £100 was taken from our deposit which isn’t the case we agreed on that amount! No ownership or responsibility taken from their actions. Hopefully other tenants have a better experience 😊