Ashbourne Membership Management Services
Read all reviews for Ashbourne Membership Management Services →
30 day cancellation unclear!
My gym uses them to manage their finances. They have a 30 day cancellation policy which is overly long and will inevitably end up trapping you into paying an extra month you don’t want. I cancelled my direct debit and joined another gym thinking I would be free once this month was up…. only to be bombarded with emails/texts from them to pay for another month (which I REALLY can’t afford right now). It was NOT clear where the T&C’s were as they were never emailed to me (or told where I could find them) upon joining the gym and I didn’t receive a contract either, it was only mentioned prior to joining the gym on the gym website. I’m upset with the lack of communication, and would be happy to follow this 30 day rule if I had received any information to file away and refer back to upon leaving the gym. But when I came to quit I couldn’t find any info from the gym or Ashbourne which referred to cancellation after searching for hours through my emails and files. I am paying for the month as I respect your rules but I’m upset by the whole experience.