11 months ago
Very friendly and efficient service.
11 months ago
Clear and precise. Sorted everyhting out within a heart beat very impressed. Thank you Beverly
11 months ago
Had a bit of an issue when re-joining the gym after surgery. Jemma was on the ball immediately & got it sorted in no time at all. Thanks a mill
I had help from Rose today, in regards to payments on my account. She was very quick at responding and helpful! As well as she was very kind. Would definitely recommend her as she was an amazing help to me today!
Death with enquiry quickly and efficiently!
very helpful and kind response from Rose, thank you
Beverley was of great help with me today. Much appreciated x
Great communication form Rosie and website very easy to use.
Really easy process and well spoken. Rose was really helpfully and made the process very quick with helping me.
Had a admin request actioned over the weekend super quickly by Sophie. Good communication and really quick responses!
After I received email regarding a payment issue, I was rather annoyed. But thanks to Claire she worked swiftly and effectively to distinguish my annoyance. Now I can continue to attend the gym. Thank you Claire!
Needed to change mine and my sons direct debit dates to one date and Sophie was most helpfull great customer service thanks again Sophie
Great service from Jessica cancelling gym membership easy
Very helpful with changing my Direct Debit date. Thank you Claire.
Sophie G was very helpful when I had an issue with my debit
Jan helped resolve my issue quickly
Jan was so helpful and understanding with cancelling the membership. Thankyou so much, you don't realise how much this helped.
couldn't cancel my gym at the gym did leave it while to sort out but today due to moving from area where i used the gym this company helped me a lot for cancelling my gym membership. great service and didn't take long to sort out
Needed to contact re putting my subscription for 2 months. Had a prompt reply by email. Then had to contact them via text due to a query around payment date. Replied within a few minutes and dealt with query quickly and efficiently.
Very quick response from Jan. Thanks for sorting my issue out!
i have had my membership with Fitness 2000 and very happy with the facilities and had an issue with my bank i have accessed Live Chat and spoken with Claire who as assisted me to access my membership i found the service quick and very communicative when i requested help. It is worth the fee and the use of all Facilites in the gym - Thankyou Claire
Very quick and responsive service.....
Quick and efficient customer service from Chloe in relation to a cancellation payment, couldn't ask for anything more, even got rid of a late payment as a gesture of goodwill
Based on analysis of 30 reviews rated 1-2 stars for Ashbourne Membership Management Services
“Yes, you were right about the first missed payment and the back and forth but what you failed to acknowledged, is the...”
“On the 18th of April at exactly 08:41 you responded to the payment part (reduced the amount to be paid) and ignored m...”
“Shite, no customer service contact number and the live chat is rubbish”
“I've been waiting for over a month for a refund for a direct debit payment taken from my account”
“I can see how constructive you were with your response omitting some critical points and picking the ones that suits...”
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Ashbourne Membership Management Services is a comprehensive club management platform designed to streamline operations for fitness businesses, including gyms, health and fitness centers, yoga studios, and personal trainers. The company offers an all-in-one solution that facilitates payment collection, membership management, and performance assessment, enabling fitness professionals to run their businesses more efficiently and profitably. By providing customizable and user-friendly software, Ashbourne caters to the specific needs of gym owners and fitness instructors, helping them enhance the experience for their members. With a focus on personalized service and practical tools, Ashbourne Membership Management Services aims to support the growth and success of fitness facilities worldwide.
Ashbourne Membership Management Services receives overwhelmingly positive feedback, with many reviewers praising the exceptional customer service and helpful staff. Customers frequently mention the efficiency of the live chat service and the quick resolution of issues, particularly highlighting team members like Zoe, Beverly, and Holly for their professionalism and problem-solving skills. Many express satisfaction with the ease of managing their memberships, including pausing or canceling, often within a day. However, a small number of reviews voice frustration over the lack of a direct customer service contact number and issues with the live chat functionality. Despite these criticisms, the majority of consumers recommend Ashbourne for its supportive and responsive service. Overall, the sentiment is highly positive, reflecting a strong customer satisfaction rate.
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