A-ROSA Cruises Reviews

Booking online did not work with my web browser. I switched to another browser(chrome) and it worked. There were other people in our group who had the same problem. Some had chrome and to switch to a different browser. I tried to contact customer service, multiple times for weeks without receiving any help. Someone from your international group finally contacted me and was very helpful. We have travelled with you before and loved your cruise. There are 16 bookings in our group. If it hadn't been for our previous good experience, I can honestly say you would have lost these bookinks.

Business as usua

It was an easy experience. I wish there was a prompt of some sort to add the excursions. I’d like to add them as I book.

Finding the right cruise and booking it was very easy. We are so excited to enjoy Germany on the A-Rosa Cruise. We will train into Cologne and I will submit my schedule so A-Rosa can pick us up and take us to the ship. We are currently looking to book another cruise.

I had a booking question but no one has responded yet and therefore haven’t paid the invoice deposit yet. I would love to complete my booking- this is the 3rd time we’ve sailed with them so we trust them and enjoy our time onboard. It’s been a great company in general to work with

Was able to work through the signup process online. Can’t wait for the trip in September.

Great ! But very few tours with English language hence please increase tours especially for June,July and Aug.

It was a little difficult to do online. I would like to talk to someone. I am 78 years old and have some problems online. I was trying to book back-to-back Christmas market cruises for 4 people using 3 credit cards. I ended up putting all of the charges on my credit card.

While I like the A-Rosa Cruises company, the online website is somewhat lacking. Here are some of the examples. 1) I tried to send an email via the website which was never answered. 2) When I tried to call the German number, the response was purely in German and no other language choices (I speak 3 other languages other than English). 3) We did find a UK based number for A-Rosa which we contacted after a web search. This number was not listed on the website. 4) Navigation through the purchase options are a little confusing. I had to go through them several times before I understood the process. On the positive side, the website does a good job of explaining the various cruises available, their itinerary and cost. Having already taken an A-Rosa cruise in the past, I am very happy with their service and attention to detail.

The online booking system was very easy to use. Can't wait for out trip!!

Schlechtes Essen und schlechter Service für viel Geld. Suppen und Soße waren zum großen Teil instant Produkte. Beim Frühstück wird groß angepriesen Pancakes und Waffeln. Gibt es nur nie. Sie suchen ein viel zu knappe Zugverbindungen raus und dann soll man auch noch selber zusehen wie man zum Schiff kommt, weil man 20 Minuten zu spät ankommt. Zum Glück gibt es noch genügend Vernünftige Reedereien.

Simple fast.

I found it easy to find out all the information I needed to make my booking. I could see what was included, look at each deck to pick the cabin I wanted and even add specific requests. Although 2021 excursions are not yet available i could browse the 2020 ones to get an idea of the options and prices. I am looking forward to my cruise.

Great, very easy website to use. Plenty of information available about what's included and what's not. Only thing that might make it easier is advice on the deposit at the end. I chose the invoice option and didn't find out what the deposit was until I received the email.

Once I figured out how the website worked, it was eady to navigate. My only gripe is that there's no option of Ms or Miss under title.

Man sagt wie gut ein Unternehmen ist sieht erst wenn etwas schief geht . Ich hatte eine Reise auf der Arosa Bella gebucht in der Corona Krise war Niemanden klar, kann die Fahrt durchgeführt werden Ja oder Nein . So kam es wie es kommen musste gerade Angereist wurde die Reise abgesagt. Aber durch das Umsichtige und Professionelle verhalten der Besatzung wurde aus dem Desaster eine dann in ruhe geplante Rückreise, die Versorgung bis zur möglichen Abreise und der Transfer wurde sichergestellt, Ansprechpartner für den Kostenerstattung genant,toller Service " Danke " Die Hotline zur Erstattung meldete sich innerhalb von 24 Stunden nach dem ersten Anschreiben und sagte die Übernahme der Kosten für die frühe Rückreise zu. Wir werden gewiss wieder bei Arosa buchen hier wird Service noch gelebt an Bord und bei der Buchung. Vielen Dank

Wir fahren jedes Jahr mit Arosa und freuen uns immer wieder! Freundliche Bedienung, herrliches Essen, schöne Städte! Es lohnt sich immer wieder dabei zu sein"

Good service

Easy to follow the web site booking forms straight forward

Easy to use. Liked being able to select all our cabins from a diagram and at the same time.