A-ROSA Cruises Reviews

We needed family connecting cabins. There were not available online, but after talking to Support they have managed it quite fast. Excellent

* Bei Ankerung große Geruchsbelästigung durch Toilette und Küche * Bei Ankerung lag das Schwesterschiff Fenster an Fenster, keine Privatsphäre, kein Licht oder Sonne, Vorhänge mussten geschlossen bleiben um zu verhindern, dass die Leute in unser Zimmer schauten * Vor 24 Uhr nicht an Schlaf zu denken, da zu laute Musik aus der Lounge kam Das Unternehmen ist nicht empfehlenswert, insbesondere die Besatzung die Probleme kannte und die Reederei keine Abhilfe schafft.

The process is fairly easy. But, on occasion, I've had to write or call for a clarification or to correct a mistake. The written responses usually clear up the problem. The people on the phone have always been cheery and very easy to talk with. They have explained items which puzzle me quickly and accurately.

easy but lack of where is the port at Lyon

Es ist die entspannendeste Art zu reisen !! Hier passt alles ! Bisher dreimal auf der Arosa gewesen..Aqua, Mia und Riva . Immer wieder ein Genuss.

Good experience I didn't have any problems Everything was clear

The Arosa Aqua river cruiser is a great experience. The boat is spotless. The cabins are a good size for a river boat and very well appointed. The food is buffet style and very good – especially the first day brunch. The waiter served dining with wine was even better. All the staff on the boat are wonderful. All the markets visited were perfection – especially Strasbourg, The only improvement would be shuttle busses to the markets rather than just expensive tours and more clarity on the distance from moorings to the market.

Lack of information on transportation from Munich to port city and back I’m still guessing. Emailed the company still no response. When i was at the at the end of booking it said it did not go through and then I seen on my Email. What’s that?

I have no way to call out of the US so when having questions was unable to address them. I was booking to get the special that had to be booked by 11/30. I had everything completed and the computer kept working and not completing. At the end it gave me the message to call in as there was a problem. Well couldn't call and email was of no use so I wasn't able to take advantage of the E100 per person discount, very disappointing. Having a US number to help would be nice.

With my daughter in Germany and with me in the USA, we were able to book online while talking to each other by phone It was easy to do after researching where we wanted to go and the time we wanted to travel. It was also very helpful that the web site was available in both German and English. Looking forward to our trip.

The ordering process at A-ROASA site is straihtforward and clear. Question sent to A-ROASA service mail was promptly and clearly answered, with all relevant info added. This in addition to eccelllent experience on last year cruise on Nothern Rhein with A-ROSA SILVA. Michael

I have been a regular customer of the company for several years. In 2019, unfortunately, I could not pick up cruise with A-ROSA on my vacation dates. We went jo sea cruise... and felt the difference. My conclusion: if there is opportunity, do not hesitate to make a choice in favor A_ROSA. The level of service, the quality of food and drinks are much higher. The beauty of the scenery, which can be admired from the ship, parking in the center of the city - this is distinguishes of river cruises. The comfort and size of the cabin are the same. A_ROSA ships also give the opportunity to use saunas, Jacuzzi and gym without long waiting. Separately I would like to note friendliness of personnel. A big plus for passengers with children is the possibility of accommodation a child up to 15 years with one adult at no extra charge. On-line booking is very convenient thanks to good navigation, payment through the site is always reliable. See you soon!

Easy to use site, quick response to emails and super nice agents. I love the booking experience and look forward to the actual cruise.

Site easy to navigate and make booking.

to be more customer-friendly, especially if Arosa is considering diversifying and attracting more international customers, the website could be more informative, for example stating more clearly upfront the differences between normal and international cruises, or information about availability and location of connecting cabins. This will give more assurance to customers signing up for the cruise. Otherwise, the follow up after booking has been made are prompt and comprehensive. Thank you.

Nice interface, easy to use. Just a minor comment. As I have bought my own flight, and would like to ask A-Rosa to help to book the departure train to another country. The system do not allow me to book only departure train.

Very friendly

Very easy to booking! Nice to choose cabin and its' 3d viewing also nice 3d viewing of the entire ship!

With online booking the computer makes no difference between good or new customers. I mean, a good customer in my case (25 trips booked with A-ROSA in 19 years). When I want to make a new booking online for myself, even a few months in advance no cabine of my choice (cat D) is free, and then a few weeks before departure the cabine is suddently free??? But then I have already booked my rivercruise at another company G PAULUS (Clubnummer G12318709)

All cool. Payment don’t in time.