It exceeded our expectations!
Everything was such a high standard - it exceeded our expectations!

10 months ago
Very positive experience, nice route, everything well organized, spacious cabin, excellent level of cleanliness everywhere, friendly staff, good value for money
Everything was such a high standard - it exceeded our expectations!
A wonderful five days being looked after by a wonderful crew. Sadly, our original route had to be changed as the river levels were to high due to a very wet march. But we still had a great time!!!!
Preis-/Leistung stimmt nicht! Täglich hauptsächlich billige Salami und Putenwurst a la Discounter zum Frühstück; Lachs (bei immerhin 600€ Tagespreis für 2 Personen) Fehlanzeige… „Entertainer“ nervt: „Unterhaltung“ auf unterstem Kaffeefahrt-Niveau. Duzt alle ungefragt, quatscht in andere Präsentationen ständig dazwischen. Ein Unding! Abend-Buffet: Hauptgerichte zumeist ok, Beilagen entweder total fad (Polenta, grüne Bohnen etc.) oder mit den ansonsten omnipräsenten ARosa-Gewürzen total überwürzt. Wenig Genuss insgesamt. Probiert das denn keiner vorher? Strange: da sitzt ein ARosa Kapitän nachmittags mit anderen nautischen Crew Mitgliedern in Uniform an der Passiegierbar und sie trinken Bier und Cocktails. Neuer ARosa-Stil, „Präsenz der Crew“? Wenn die Reiseroute schon wegen Streiks komplett geändert werden muss (wofür Arosa an sich ja nichts kann, wofür die Gäste zuvor aber schon ordentlich Geld bezahlt haben), dann sollte man sich doch schon aus Kulanz überlegen, ob man für Stadtführungen in ungewollten und uninteressanten Ortschaften auch noch 19€ verlangen muss und zu allem Überfluss auch noch 1€ extra für Kopfhörer. Ich würde mich als Veranstalter ja schämen … Einziger Lichtblick: die Service Crew ist wirklich gut und sehr freundlich und nett! Zusammengefasst: Preis-/Leistung stimmt überhaupt nicht; Arosa kann ich nicht weiter empfehlen!
Douro river cruise. Very comfortable cabins with slide down panorama windows. Food exceeded our expectations. Enjoyable excursions and very friendly and attentive staff onboard. Would book with ARosa again.
5 Tage vor Reisebeginn (nach 2-maliger Umbuchung wegen Corona) „A-ROSA’s“ Coronoregelung erhalten: A-ROSA‘s gewünschte Boosterung 1 Tag vor Abfahrt hat aus medizinischer Sicht keinerlei Sinn!!! Ablehnung zur Teilnahme an der Reise fand einen Tag vor Reisebeginn statt. Die zu diesem Zeitpunkt rechtlich geltenden Corona-Regeln in (Deutschland), Abfahrts- und Reiseland Österreich und Reiseland Slowakei waren zum Reisezeitraum mit unserem Impfschutz gegeben. A-ROSA weigert sich den Reisepreis zurück zu erstatten.
We loved our A-Rosa Christmas Market cruise! The ship was spotlessly clean, food was delicious and sites were amazing. It is a German-owned cruise line so don’t expect Americans on board. The Christmas markets were all different and overall, the cruise was incredibly relaxing.
Great Christmas Market Cruise. Staff on A-Rosa were very attentive and helpful. Great value and would highly recommend.
Fantastic cruise, staff hard working and pleasant, especially in the bar and restaurant. Food enjoyable. Shame they made us wait 4 hours in the freezing cold before we were allowed to board and forgot to make announcements in English, so we had no idea what was happening most of the time. Communication really poor. But Carolin on reception was excellent in clarifying everything for us. Interesting they only reply to five star reviews
Everywhere was spotlessly clean and the staff were excellent. A truly lovely experience and a great way to visit Christmas markets.
A modern well-run ship, with a willing and competent crew. The food was good and I appreciated that the meals were all buffet. My only reservation is that most of the tables were for four persons, so that as a single traveller I generally found myself dining alone. Of course the British travellers assumed they had to keep the same tables throughout. Larger tables would encourage more mixing.
It was easy to book once it was clear to me what the different cruise options were. To be clear about the options I preferred to call an A-Rosa agent as the web page wasn’t very self explanatory to me. I have to say the sales agent was great and answered all my questions easily and quickly.
Fijn schip, Diner viel ons wat tegen vooral lauwe buffetten . Bedden zijn niet comfortabel bedbodem is van wafelprofiel als je dus wat zwaarder ben dan voel je de veren kantelen. Bij een volle boot en wat minder weer zijn er weinig zitjes. Prima bediening en heerlijke dranken.
A wonderful week on a wonderful ship. A crew which always went the extra mile to please. A voyage which will always be a treasured memory.
Staff were friendly professional and hardworking. Ship was well appointed and air conditioned cabin great in the heatwave ( as was the pool!) The food and drink was excellent and such a variety! Trips were interesting and varied too. This was one of our best holidays ever! Memorable x
A most wonderful,relaxing cruise.1st class service,staff and so tasty food with lots of choices .
Our party of 4 (2 couples) thoroughly enjoyed a wonderful week on the A-Rosa Donna, Danube river cruise. All the crew from the cleaners to the Captain were first class, all so friendly and helpful, making our holiday a very special time. All the food was excellent, such a variety every day and a great selection of drinks too. We would like to make a special mention to the dining/drinks crew members who went above and beyond to ensure we had everything we needed during our stay, they were brilliant! We have already recommended this holiday to family and friends and will definitely be booking future river cruises with A-Rosa. Thank you!
Clear guidelines, easy to use and respond promptly without delay, the system works efficiently.
Sehr unverschämtes Personal, telefonisch waren sie vor der Reise nie erreichbar und auch das Board Personal ist ein Alptraum.
Ich bin sehr enttäuscht! Ich wollte die Zugreise zum Schiff über die Arosa buchen, da mir der Transport zum Schiff sehr wichtig war (da meine Mutter schon 90 Jahre alt ist). Der Mitarbeiter am Telefon hat mir erklärt das ich den Zug auch selber buchen kann, der Transfer vom Bahnhof zum Schiff ist auf jeden Fall dabei. Er sagte: " Ich muss nur anrufen wann wir ankommen". Daraufhin habe ich dann bei der deutschen Bahn selber gebucht. Jetzt habe ich angerufen und wolle einen Termin zum Transfer vereinbaren und jetzt ist der Transfer nur noch mit dabei wenn man die Zugreise über die Arosa selber bucht. Ich muss auch noch dazu sagen, dass ich meine Reise bezüglich Corona schon seit 2 Jahren verschoben habe und das ich nicht mein Geld zurück verlangt habe. Hier hätte man zumindest versuchen können eine Einigung in der Mitte zu finden, vor allen Dingen auch, weil der Weg zum Schiff 30 -45 Minuten beträgt. Nach der Enttäuschung vermute ich, dass es meine letzte Reise mit der Arosa sein wird.
We went on the a-rosa aqua, on supposedly an international cruise - completely missold! No excursions offered for non german speaking and all entertainment on board only offered in German. Made to feel like complete outsiders- Worst holiday ever experienced
Based on analysis of 83 reviews rated 1-2 stars for A-ROSA Cruises
“I will post this daily so people know the horrible lack of empathy they have for their customers and the poor service”
“We booked a 4 night Rhine river cruise in August and paid full price by October”
“Write a review Seine Experience Normandy with Paris 2026 Bad May 6th, 2025 So”
“We booked a 4 night Rhine river cruise in August and paid full price by October”
“My trip was also canceled with 1 day's notice”
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A-ROSA Cruises is a river cruise company that offers unique travel experiences along some of Europe's most picturesque waterways, including the Danube, Rhine, Douro, Seine, and Rhône rivers. Catering primarily to leisure travelers, families, and adventure seekers, A-ROSA provides a variety of cruise options that allow guests to explore multiple cities and cultural landmarks while enjoying the comforts of a premium hotel on the water. The company emphasizes family-friendly travel, with special promotions such as kids traveling free on select cruises. A-ROSA's strategically located berths enable easy access to city centers, making it convenient for passengers to explore local attractions, dining, and entertainment. With a focus on providing memorable vacation experiences, A-ROSA Cruises continues to attract a diverse clientele seeking both relaxation and exploration in beautiful European settings.
A-ROSA Cruises garners mixed feedback from its customers, reflecting both commendable experiences and significant frustrations. Many reviewers praise the overall cruise experience, highlighting the spacious cabins, cleanliness, and friendly staff, with one customer noting the excellent food quality and variety. However, a considerable number of complaints focus on issues such as poor organization, unexpected additional fees, and disappointing excursions, particularly the Rhein en Flammen trip where guests felt too far from the fireworks. Some travelers express dissatisfaction with the service, describing it as lacking and unresponsive, while others mention inconvenient embarkation points and changes to itineraries without adequate communication.
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