10 months ago
Very positive experience, nice route, everything well organized, spacious cabin, excellent level of cleanliness everywhere, friendly staff, good value for money
Logical and clear reservation application - thank You!
There was no need to use language translators on the Arosa site.(I speak very little German). Everything was logically laid out and all stages of booking were simple. If I had questions, I received very prompt and detailed advise from Arosa staff. Great job!
Convenient booking of cabins. It was simple and nice on this site!
Convenient, understandable. Special thanks to Dalila Freitas for the detailed email advice.
easy to book on-line, except for the one firend who travels with us as a single ! I had to call the customer support office to arrange a decent location of her stateroom. It's not her fault that she is widow !
Booking process was simple and informative with a boat layout showing cabin options.
Booked from Australia. Chat was very useful with my queries. Staff also very helpful in assisting with finalising booking.
Easy and fast
Simpel and fast
Swift booking, hope to enjoy our first-time cruise with A-Rosa Cruises
Site offers a very easy program to complete the reservation.
It was easy to navigate and easy to find.
Based on analysis of 83 reviews rated 1-2 stars for A-ROSA Cruises
“I will post this daily so people know the horrible lack of empathy they have for their customers and the poor service”
“We booked a 4 night Rhine river cruise in August and paid full price by October”
“Write a review Seine Experience Normandy with Paris 2026 Bad May 6th, 2025 So”
“We booked a 4 night Rhine river cruise in August and paid full price by October”
“My trip was also canceled with 1 day's notice”
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A-ROSA Cruises is a river cruise company that offers unique travel experiences along some of Europe's most picturesque waterways, including the Danube, Rhine, Douro, Seine, and Rhône rivers. Catering primarily to leisure travelers, families, and adventure seekers, A-ROSA provides a variety of cruise options that allow guests to explore multiple cities and cultural landmarks while enjoying the comforts of a premium hotel on the water. The company emphasizes family-friendly travel, with special promotions such as kids traveling free on select cruises. A-ROSA's strategically located berths enable easy access to city centers, making it convenient for passengers to explore local attractions, dining, and entertainment. With a focus on providing memorable vacation experiences, A-ROSA Cruises continues to attract a diverse clientele seeking both relaxation and exploration in beautiful European settings.
A-ROSA Cruises garners mixed feedback from its customers, reflecting both commendable experiences and significant frustrations. Many reviewers praise the overall cruise experience, highlighting the spacious cabins, cleanliness, and friendly staff, with one customer noting the excellent food quality and variety. However, a considerable number of complaints focus on issues such as poor organization, unexpected additional fees, and disappointing excursions, particularly the Rhein en Flammen trip where guests felt too far from the fireworks. Some travelers express dissatisfaction with the service, describing it as lacking and unresponsive, while others mention inconvenient embarkation points and changes to itineraries without adequate communication.
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