Ardent Credit Services Ltd t/a Debt & Revenue Services receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication.
An insurance company sent my details in error. I phoned Ardent and the customer service was brilliant. I don't recall the woman's name I dealt with, but she was brilliant. She was kind, polite and knowledgeable. She sent my details back to the Insurance company. She really helped me and I'm very grateful for the great service she provided.
This so called Debt Collection Company ' are nothing but an absolute joke but sadly not very funny, rather like the practices they use to try to get money that IS NOT OWED out of people who actually do pay their bills. Guess what this set of morons are now doing? Sending silly letters threatening something on the lines of bailiffs!!! Bring it on guys because you're dealing with a retired Step Change Debt Counsellor and I know just how to deal with real bailiffs so I'm keeping my dog hungry and she likes a nice ankle bone to nibble on but they're not normally still attached to a living being. I've rung you 3 times and tried to explain to the idiots you have answering your phones THAT I PAID THE KLARNA BILL September 2024. Klarna have actually refunded me some money around 2 months ago so as I've always said I PAID THAT BILL IN September 2024. DEBT CLEARED, GONE ETC ETC ...........ANY MORE STUPID LETTERS FROM YOU AND I'LL TAKE PROPER LEGAL ACTION BY A CCJ AND THATS REALLY GOING TO EAT INTO YOUR PROFITS SO BACK OFF.
Agreed with an Ardent service advisor, settlement figure for a minor ebay debt back on 25/09/2023 (paid in full on this day). I have been informed today - 23rd June 2025, that Ardent credit did not update their client or confirm to them that this debt had been settled in full!! Highly irregular practice & behaviour by a VAT registered LTD business. Phillips & Cohen Associates (UK), Ltd. Question for Nick Cherry: The Codes & standards compliance advertised via web page, and this is only a suggestion, perhaps training of the FOUR CORE VALUES may be of use going forward. Existing & potential Clients BEWARE - Recovery may lack transparency.....
Ruby was so lovely and accommodating to my situation and it’s really put my mind at ease for a significant chunk of time. I couldn’t have asked for a nicer person to speak to.
No description available yet.
Website
ardentcredit.co.uk100 total • Write a review
I believe this is a scam website profiting off of historical overdue payments. Please do not give them ANY money and report instead. I had a couple of missed payments with Klarna due to a mix up of accounts, however paid in full a few months later directly to Klarna. I'm now receiving emails every other day despite contact 3 times advising payment has been resolved prior. Despite no contact from this company, I still receive the same "Overdue" email but never any further action notifications, which leads me to believe they are illegitimate scroungers just trying their luck. AVOID AVOID AVOID!
Date of experience: April 10, 2025
A really understanding colleague who listened to what I had to say and also very helpful thank you
Date of experience: April 3, 2025
Excellent people and very helpful.
Date of experience: April 3, 2025
Very good, the lady on the phone understood what's going on with my personal life i.e being disabled and my wife's been in hospital they have been fantastic not pested me and just payment plan has been set up with no hassle it was really good.
Date of experience: March 31, 2025
Chasing for an already paid Vodafone payment. Absolute scumbags ,and they won't even remove me from their system. Just parasites that work there.
Date of experience: March 29, 2025
Very compassionate polite and caring
Date of experience: March 27, 2025
"If this company is calling you, it's because, ultimately, you owe some money. So, it’s not exactly going to be the nicest conversation in the world. However, I did manage to have a lovely conversation with an amazing customer service representative from Liverpool. I feel bad because I think her name was Victoria—apologies if I’m mistaken. Her customer service was a solid 10 out of 10. She completely understood my situation and where I am right now. Absolutely outstanding.
Date of experience: March 26, 2025
