Ardent Credit Services Ltd t/a Debt & Revenue Services receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication.
An insurance company sent my details in error. I phoned Ardent and the customer service was brilliant. I don't recall the woman's name I dealt with, but she was brilliant. She was kind, polite and knowledgeable. She sent my details back to the Insurance company. She really helped me and I'm very grateful for the great service she provided.
This so called Debt Collection Company ' are nothing but an absolute joke but sadly not very funny, rather like the practices they use to try to get money that IS NOT OWED out of people who actually do pay their bills. Guess what this set of morons are now doing? Sending silly letters threatening something on the lines of bailiffs!!! Bring it on guys because you're dealing with a retired Step Change Debt Counsellor and I know just how to deal with real bailiffs so I'm keeping my dog hungry and she likes a nice ankle bone to nibble on but they're not normally still attached to a living being. I've rung you 3 times and tried to explain to the idiots you have answering your phones THAT I PAID THE KLARNA BILL September 2024. Klarna have actually refunded me some money around 2 months ago so as I've always said I PAID THAT BILL IN September 2024. DEBT CLEARED, GONE ETC ETC ...........ANY MORE STUPID LETTERS FROM YOU AND I'LL TAKE PROPER LEGAL ACTION BY A CCJ AND THATS REALLY GOING TO EAT INTO YOUR PROFITS SO BACK OFF.
Agreed with an Ardent service advisor, settlement figure for a minor ebay debt back on 25/09/2023 (paid in full on this day). I have been informed today - 23rd June 2025, that Ardent credit did not update their client or confirm to them that this debt had been settled in full!! Highly irregular practice & behaviour by a VAT registered LTD business. Phillips & Cohen Associates (UK), Ltd. Question for Nick Cherry: The Codes & standards compliance advertised via web page, and this is only a suggestion, perhaps training of the FOUR CORE VALUES may be of use going forward. Existing & potential Clients BEWARE - Recovery may lack transparency.....
Ruby was so lovely and accommodating to my situation and it’s really put my mind at ease for a significant chunk of time. I couldn’t have asked for a nicer person to speak to.
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ardentcredit.co.uk100 total • Write a review
Alex was so helpful on my call thank you for your help
Date of experience: May 8, 2025
US
These clowns have been bombarding me to pay an imaginary bill, invented by Volkswagen. I get messages telling me they've emailed me some password, and/or to login and answer some security questions, yet, I don't even know who these people are. I'm certainly not wasting my time on a weird layer of nonsense, to solve a problem that I didn't cause. My issue is with Volkswagen, who won't communicate with me, so really, there's no avenue for me to go down to resolve a bill that is 80% fabricated. As long as i live, I will never pay it, because I don't owe that money, and there's no apparent means of rectifying it. The car reg was BJ71 OCX. You can find out who i am, instead of replying with a 'we don't know who you are' answer Also, don't bother telling me to call or write to you... you've wasted enough of my time. Fix your own problem.
Date of experience: April 30, 2025
Given 5 stars purely for the customer rep, Jamie was really helpful today. Although not a situation I want to be in, I was able to set up payment plans which makes repayments easier. It’s not great when you owe out money lets be honest and most companies will take your last penny but I do feel like I have been taken care of and hopeful that the situation will be sorted in the next couple of months. Thanks again Jamie.
Date of experience: April 30, 2025
The phone was answered v promptly after the message (far too long). Your operator listened to my reasons for non-payment and asked sensible questions. Seems the only course is for me to contact "creditor" and try to resolve the situation directly.
Date of experience: April 28, 2025
US
Really great services to understand the problems of indebted customers and they introduce themselves during the call with respect and appreciation for the customer. In addition, they provide some useful advice to the customers and explain it clearly to the customers in order to get the best benefit for the customers and not for them. I see from my experience with them that they are professionals.
Date of experience: April 10, 2025
