Ardent Credit Services Ltd t/a Debt & Revenue Services receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication.
An insurance company sent my details in error. I phoned Ardent and the customer service was brilliant. I don't recall the woman's name I dealt with, but she was brilliant. She was kind, polite and knowledgeable. She sent my details back to the Insurance company. She really helped me and I'm very grateful for the great service she provided.
This so called Debt Collection Company ' are nothing but an absolute joke but sadly not very funny, rather like the practices they use to try to get money that IS NOT OWED out of people who actually do pay their bills. Guess what this set of morons are now doing? Sending silly letters threatening something on the lines of bailiffs!!! Bring it on guys because you're dealing with a retired Step Change Debt Counsellor and I know just how to deal with real bailiffs so I'm keeping my dog hungry and she likes a nice ankle bone to nibble on but they're not normally still attached to a living being. I've rung you 3 times and tried to explain to the idiots you have answering your phones THAT I PAID THE KLARNA BILL September 2024. Klarna have actually refunded me some money around 2 months ago so as I've always said I PAID THAT BILL IN September 2024. DEBT CLEARED, GONE ETC ETC ...........ANY MORE STUPID LETTERS FROM YOU AND I'LL TAKE PROPER LEGAL ACTION BY A CCJ AND THATS REALLY GOING TO EAT INTO YOUR PROFITS SO BACK OFF.
Agreed with an Ardent service advisor, settlement figure for a minor ebay debt back on 25/09/2023 (paid in full on this day). I have been informed today - 23rd June 2025, that Ardent credit did not update their client or confirm to them that this debt had been settled in full!! Highly irregular practice & behaviour by a VAT registered LTD business. Phillips & Cohen Associates (UK), Ltd. Question for Nick Cherry: The Codes & standards compliance advertised via web page, and this is only a suggestion, perhaps training of the FOUR CORE VALUES may be of use going forward. Existing & potential Clients BEWARE - Recovery may lack transparency.....
Ruby was so lovely and accommodating to my situation and it’s really put my mind at ease for a significant chunk of time. I couldn’t have asked for a nicer person to speak to.
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ardentcredit.co.uk100 total • Write a review
Never thought I’d write a good review of a debt collection agency but hear we are , got myself in trouble after the closure of my business along with other issues and buried my head in the sand for a while although they are persistent to get hold of you they don’t slap Willy jolly charges on and threaten this and that … which prompted me to answer the call one morning , talked things through set up a affordable payment plan and instantly felt better , I wasn’t bullied or threatened or even judged … a pleasant experience in what is quite a difficult time
Date of experience: June 20, 2025
US
I have just spoke to Zillah, from Ardent, who provided me with exceptional with customer service. Thank you so much Zillah, I was having such a difficult time with Company concerned communication. You made a very difficult situation very easy to resolve. Thank you Susan
Date of experience: June 17, 2025
Very nice Very helpful put me at ease good lady thanks for advice
Date of experience: June 16, 2025
Nice friendly, Explained the situation of what the momey was for clearly, got it paid and sorted
Date of experience: June 13, 2025
Helen. This lady was very helpful and polite and professional in how she dealt with all of my issues in sorting out my account 10/10 Thank you
Date of experience: June 12, 2025
They are scammers don’t pay your debt
Date of experience: June 11, 2025
Really mind blowing guidance & service, very helpful information they guide correctly and I'm very happy for there service, I personally appreciate the service,
Date of experience: June 11, 2025
The guy that called me was really lovely and helpful… as debt collection goes!! It was a nice experience
Date of experience: June 10, 2025
