Anglian Water
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Why aren't all utilities this good?
Having had the unfortunate experience of a water leak in the service line (between manifold / meter, at our small private close entrance) and our house, which became evident with dramatically increased usage, the last thing I would have needed would have been disinterest, or no caring at all by A/W. The exact opposite was true. They couldn't have been more helpful and accommodating, not least by effectively putting the account on hold, keeping my D/D the same, and allowing time to get sorted. I initially spoke to Ben, who was very empathetic and reassuring, the same experience was what I found each subsequent call whilst keeping them appraised through to rectification. They also gave a leakage allowance so we weren't out of pocket. I think the other really important thing to note is that every time I called, the phone was answered very quickly - no interminable 'all of our operators are busy / your call s important / we are experiencing a high volume of calls etc....' messages and aggravating, distorted music! Thankfully our insurer was equally swift to deal, and very helpful, so there didn't end up a drama being made out of a crisis! One further thing to note, this has made me ever so slightly paranoid, and I have set a calendar recurrence (every 8 weeks) to check the meter to ensure no water 'flowing' when none being used! Regrettably the A/W survey about my experience went into my spam folder, and by the time I found it, the survey window was closed, so I couldn't give feedback, which is a real shame.
