Allergy Test

Jordan was great thank you!

I entered my address incorrectly, but Rowan in the live chat was able to quickly fix the issue for me. Very happy with the customer service so far. I just hope the tests are as good as the live chat :-)

Couldn't find a form I needed and Blake helped me it in just seconds.!!

Never received the items. Couldn’t log back in to notify someone. Terrible experience. No refund.

Blake was very helpful. He was able to respond to my questions about my hair sample very quickly. The live chat is an excellent service.

Cameron was very helpful in assisting me with tracking my package!

I initially gave a one star review because I had never received the email. Found it in my spam and chatted with Angel who was extremely helpful!!

Casey was very helpful to assist me on the chat as the website doesn't work well and lots of information is missing. I'm hoping this is only the start of a much better experience moving forward and the tests provide good information.

Blake was extremely helpful with my enquiry! Definitely a 5/5 star service provided

I’ve tried to resolve an issue with my missing tests three times via chat and email. Today was my forth attempt. I was lucky enough to get Jordan in the chat who went above and beyond to sort out the issue. I am very grateful for Jordan’s care and superior customer service. A pleasure to deal with.

Hello, I’d just like to say the women I was talking to today was very helpful and explained everything to me perfectly, I’d just like to say thank you very much.

I haven’t received anything from you

Before doing this test I suspected intolerance to many of the products revealed by this company. I visited a physician last year who did a test panel and told my symptoms were nothing. Two weeks ago, I break in hives after a beer. I knew something was off. This test confirmed I have intolerance to beer. I felt dizzy and short of breath.

I received the test but quickly realized that the ferritin only read to 30. I wanted something that read higher than 30 as optimal ferritin is at least 100. I contacted through live chat about returning and was told to email instead. I did that with all of my info and requested a return. I have done so now 3 times and still have not gotten a response about the return. Edit to add: customer service did finally reach out again. Still have not gotten instructions on return but glad to finally get a response. Edit again: still waiting on instructions to return 3 days later. Edit again: thanks for getting back to me about the return. I’ll be returning asap

jesse was super helpful with my questions today

I bought my allergy test a few weeks ago and could not find the email anywhere! I messaged them and Jordan assisted me. We were able to locate my order quickly and Jordan resent me the submission forms! I’m so grateful for quick and efficiently assistance!

I wasn’t able to find the second link for the hair test. I did the online chat and had it all dealt with by Jesse in no time! Thank you

I did not receive my package. Still waiting

Casey was very helpful finding my older unused orders and providing the submission forms. Great job!

First kit was faulty but Elliott took care of it and is sending out a new kit. Thanks!