Allergy Test

Better CS to make a wrong a right. You lost me for any future purchases.

Had to call in to get some assistance with forms. Angel helped me within seconds - thanks so much!!

Easy submission and quick results

At least Casey is a great help from the chat line. Had to chase up my results with her. Thanks Casey. Have been waiting for over 10 business days since your email stated that my test kit had finally been received. "Processing". The email also said 3-5 days for results. Sent an email but that had no answer. So had to revert to the chat line. Pitty the whole process has dragged out for so long. Not in line with what is stated in the information when you purchase a kit.

Thank you Jordan

I still haven't received my test as yet. It's been a while ago since I ordered it.

Great information, ease in submission.

I spoke with Jordan. She was great. Quickly solved both my problems. Excellent Job

Usman is super friendly and helpful. He answered all my questions and got straight to the point

Test came in 3 days, instructions easy to follow & complete

We never received any results back from the lab. No reply to several e-mails. I can't find the advertised customer chat. Will update review if I ever hear back from them or receive results.

I bought their rapid iron deficiency test. I should have done a little research first. I'm not sure how accurate their test is, but even if it's 100% accurate, you can still be iron deficient using this test. Their test considers a ferritin of above 30 to be non deficient. In reality, a ferritin of less than 30 is absolute iron deficiency. You can still be iron deficient with a ferritin of less than 100. I guess it's ok for people with absolute iron deficiency but if you're slightly above the 30 mark you will incorrectly think your iron is fine when it isn't.

Great customer service from Casey. Was quick, clear and attentive covering all bases. Really appreciated.

Although I have not purchased the test, I am basing my feedback on the customer service that I received in querying. The assistant named Jordan gets a 5 stars for her amazing customer service! She was very kind, helpful and quick at responding and answering any concerns and questions I had regarding the tests. This is very important to me because it helped me to make a decision on purchasing the test. Thank You :)

Usman, was very helpful and pleasant to speak with!!

Jordan was helpful. I never got my email but I was able to get results in the chat.

Jordan helped me out getting a copy of my results as I had mislaid same. This was done in under 10 minutes!! Thank you.

Rowan was very informative and was quick to locate the information I was chasing and forwarded the email and links required. I look forward to receiving the results once the tests have been completed.

The representative that assisted, Casey, was very helpful. I had placed the order, but had not received any forms or instructions after a few days. Casey was able to send me links directly to the forms so that I can get my hair samples sent off so I can get my results back. I am hopeful that the results from the sensitivity test will give me some insight into my health challenges.

Support was prompt and helpful. Shoutout to Blake :)