Allergy Test

Had a chat with Jordan today who was very helpful.

Angel quickly helped answer my questions and provided what info I was missing.

Received assistance from Angel. Excellent customer service, thanks Angel!

Extremely pleasant conversation and quick help for my problems. Solved by Kai.

Kai was SO helpful and kind. Thank you for such great service!

Great customer service, not the best performance

Shawn is a champion!! Thank you for your help

Items were not labeled and I used them incorrectly Rendering the test invalid.

Terry with online support help me today even though I continually failed to understand stayed with me and ws very patient communicating with me. I appreciate that & will continue using this allergy test site! Xoxo

I sent you via registered post weeks ago my hair specimen for analysis. I have received no communications from you regarding receipt or test results. Some weeks later I am updating my original review from 1* to 4* because I have just come across an earlier reply from Allergy Australia confirming receipt of my hair sample which had gone into my phone mail Junk/spam folder. Something I don't usually look at. As this may be an issue with other customers Allergy Australia might like to alert customers via wording on their website that their communications may end up in recipients junk mail.

Have not yet received test but customer service so far has been great, Jordan was super helpful in answering my questions! Much appreciated!

Jordan helped me out so quickly, pleasure to deal with.

Test instructions are really bad, dont know how to do test

Gave me enough good informative information to look at options to take more action or not.

Followed the instructions..but didn't even show a reading

Still awaiting my results have been online many times and been told to wait as sometimes they are there but not processed yet this time I got through to Cameron who confirmed that they have arrived and I just need to wait another couple of days for my email to arrive thank you customer services always helpful

I sent a message and Jordan was able to help me quickly. Thanks for the help.

Not an Australian company, samples sent and tested in the UK.

Everything on website says download an App which does not work if you are in Ireland. It says if your having issues contact us via our help chat on our website, this 24/7 chat function does not work at all. Luckily contacting them through Facebook chat did and they were very good. I then did not get my results on time and had to contact them again, they where put in the chat window, instead of emailed to me, even though I asked for them to be emailed a number of times. Eventually I did receive an email, more than a month after I received the results through the help chat. Very glitchy service wise but results layout/presentation was nice.

I had to change my delivery address today after I ordered my test kit. Casey was very helpful and quick.