Allergy Test receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Shawn provided extremely clear and concise support via chat. He was very responsive and provided very clear instructions...Read more
I used the live chat and Terry answered my questions quickly, courteously and fully, explaining all that I needed to kno...Read more
Shawn is a legend and helped me locate my year old results in a matter of minutes.
Kai was very helpful with the questions I had regarding my test kit.
The email hadn't come through for the blood test, however using the live chat interface from the site was a breeze and Jesse helped track down the PDF within no time, quite satisfied. Although not sure why it didn't come through initially as another test had already been received.
When I could not find the email with my test results, Terry promptly emailed them to me.
Casey helped me very quickly and efficiently. She as a pleasure to work with
Emily made my experience so much easier after not receiving my hair allergy test email. Emily was very experienced & helped receive what I needed quickly. Thank you Emily & keep up the great work!!
I have still not received my results or any confirmation email that my sample has arrived. I sent my sample over a month ago and two weeks ago sent another sample, neither have been found or returned with results
Casey easily helped with my issue
Very prompt response. Jordan was very helpful.
Had an order issue, dealt with Camerron via chat and was resolved in minutes
I had previously ordered hair sensitivity tests before and I couldn't understand what exactly to do. I went onto chat to 'Kai' and they were extremely helpful and very easy to understand. Excellent asset to your company!
I mailed back the test over three weeks ago and have received nothing, even paid for faster processing, it also took far too long to arrive…. Waste of $300.
Cameron guided me through and sent the submission form as I had not heard anything since ordering. Thanks so much for your help. H. Recker
Kai helped me out and got me what I needed! Grateful for the help. Easy peasy.
Took way to long to be sent out. pin prick wasn't deep enough collection tube did not suck up enough blood. Can only guess if it worked
Kai was VERY helpful!!!
Great and true insight into what's actually going on with my body very informative and easy to follow results
instuctions hard to understand, not clear on how much sample blood to use , came with 2 blood collectors one small one large, didnt manage to get a valid result
Shawn gave extremely fast and thorough response to my query. Thanks Shawn!
Thank you so much for your prompt and efficient help, Casey! You resolved my issue quickly, and I really appreciate your excellent customer service. You're awesome!
Used the chat function as had issues with logging into the app. Cameron was very helpful and answered my questions in a very polite manner. Thank you.
I had a small problem with order but Cameron was brilliant and help me find my order information an explained what to do next.
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