Alinta Energy Reviews

Helpful, clear explanations. Polite communication.

I recently switched to Alinta Energy. I compare energy retailers monthly and swap regularly. To sign up with Alinta was long, invasive and complex, many of the questions are not asked by other energy retailers eg. Asking for drivers license number and drivers licence card number ( which I have never been asked before ever). Most questions were asked up to 4 times - excessive. Other energy retailers are quick, efficient and seamless. Even if Alinta is cheaper next month I will sign with another company and inform my friends and family of Alinta’s invasive questioning. I tried to contact Alinta to speak with someone about this matter, however, most of the phone in is automated which further infuriates customers. If someone from management wants to contact me on this matter please do.

Consultant answered all our questions precisely and quickly without any fuss

A long wait to talk to someone, but a very easy transition. Why do we have to go through the farce of changing suppliers every few months? The rates always seem to go up to the disadvantage of the customer. The rates for solar are ridiculous and the sooner cars can supply a house the better.

I’m moving house and Lindsay has such a calm voice and made the whole process calm and easy for me. Thank you Lindsey for great customer interaction with me.

The review made in December was actually from Mr Murray Talmage, NOT Julie Avery as she is my daughter, just to clear things up. Sorry about that. Mr Murray C. Talmage

Friendly staff and advice. Very cheap rates with no gimmicks.

Easy to deal with

Great service and helpful

I have had numerous Thank You emails for joining Alinta Energy , but so far no information on the rates for the electricity or the gas usage. I would like to see more details of the Home Saver Select energy plan we are now on!

Always good prompt helpful friendly service.

Had no gas two weeks no showers at all So I got wait nother two day before get a answer to if I have shower I have two kids here won't gas on today and it 40 tep in Armadale w.a today that's hot put gas on please this morning please so we have a shower been two plus weeks no shower hoe think my kids fill

Great customer service

Good communication

The switch over process was easy and the assistant was patient and helpful. Thank you.

Customer service agent was wonderful and patient.

They did not book the connection with Energex so we are and were without power over Christmas and today is a holiday so no contact available. Pathetic service and very very unhappy.

Well satisfied with the services being provided.