helpful staff
helpful staff
10 months ago
I would like a simple form to complete with details of payment options /direct debit etc
10 months ago
My experience was very good the person I spoke to was extremely helpful so much so I have already told friends about your company
helpful staff
So helpful in every way 💯 professional 👏 massive shot out he deserves a raise God bless
First time I tried to join you said that you couldn’t find my metre box Second time you sent a message asking me to ring and quote the number in this email which I did twice and both times I was told no such account Get it togetner
Cassie was fantastic ! Friendly, easy to deal with, efficient and extremely helpful. She knew where to find the information I had questions about and relayed this information effectively. An asset to your customer service team.
Easy to sign up
Customer service
thank you! easy steps to follow to change the address.
Chloe was very informative and helpful explaining to me, a first time customer using gas, how the billing is calculated. Prices were much cheaper than other companies that I even changed my electricity over to Alinta.
Helping to understand and finding the best plan that suits my needs
Micheal and Josh made it easy for me . They phoned back when they said they would. They were very polite too. Thank you for putting me on a better offer than I had 🙏
Good morning just want to let you know that I rang to connect new electricity to another property have been with Alinta a while now. Had a guy named Joel he done everthing effortlessly and timely manner . Made everything easy Thanks again.
Easy to understand the offers and rates no confusion
Alinta was courteous and polite with a quick response to get my electricity put on
Good service, and quick response 👍
They try them best to give me best deal on market thank you Alinta
So easy to understand staff member
Excellent service. Highly recommend
Phone was answered promptly with a friendly staff member to help with my request .
The operator was efficient & friendly
Good follow up
Based on analysis of 72 reviews rated 1-2 stars for Alinta Energy
“Asked them a few years ago to match an existing discount, basically got fobbed off”
“Alinta Energy has never made adjustment in my account”
“A scaming business”
“10 weeks to transition our Gas account is unacceptable particularly without pre advice”
“After being with Alinta from 2017 to July 2025, I thought I was pleased with everything until I moved from semi rural...”
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Alinta Energy is an Australian energy provider that offers a range of electricity and gas services to residential and business customers across the country. The company focuses on delivering reliable energy solutions while ensuring competitive pricing and customer satisfaction. Alinta Energy's services include electricity and gas supply, as well as tailored energy plans designed to meet the diverse needs of its clientele. Targeting both residential consumers and businesses, Alinta Energy aims to provide accessible energy options that promote sustainability and efficiency. The company is committed to helping customers manage their energy consumption through innovative solutions and customer support, contributing to a more sustainable energy future in Australia. For more information, visit their website at www.alintaenergy.com.au.
Alinta Energy receives a generally positive reception from customers, with many praising the helpful and friendly service they experience during the setup process. Reviewers frequently highlight the ease of switching suppliers and the efficiency of the online services, noting that staff members are informative and professional. However, there are notable complaints regarding billing issues and communication failures, with some customers expressing frustration over incorrect addresses and delays in service installation. A few reviews describe the company as unresponsive or even deceptive, particularly concerning adjustments related to government energy relief. Despite these criticisms, the majority of customers appreciate the overall service quality and ease of transition. Overall, Alinta Energy is viewed positively, though there are areas for improvement.
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