10 months ago
I would like a simple form to complete with details of payment options /direct debit etc
10 months ago
My experience was very good the person I spoke to was extremely helpful so much so I have already told friends about your company
It was very helpful having a lovely representative help me through the whole situation as I’m 84 yrs and not completely confident with the proceedings
The sales representative was so helpful and extremely polite and made it so easy to understand the process of getting my power connected
It was easy enough. I'm 88 y.o. and not very I.T. comfortable. i hope you will give me a good deal with gas.
Very good transition
Ryan Wilson was a delight to talk to and very professional and efficient Smooth transition with one call and 20 minutes on the phone Hope the price stays the same
Very easy to deal with. Very helpful. Process was a bit long, but there is a lot that they have to get through! Smooth transition, good deal, no complaints to date.
I rung Alinta to compare rates and their rates were substantially cheaper than my current retailer so decided to sign up. Chloe the Alinta representative was amazing, she was friendly and fun which made the whole experience very enjoyable. Chloe was also informative and answered all my questions. Great customer service is not always standard anymore so this was a refreshing change. I totally recommend giving Alinta a call and see if they can save you some money in a friendly and professional manner.
Friendly and efficient service
The representative on the phone was great. Easy to understand and very friendly. Continually asked questions to ensure that I was okay with the process and understanding the terms.
Straight forward and easy to complete
Nice welcome, clear guidelines, pleasant kind voices.
Alinta switched off my power without consulting me in any way and then claimed I had requested it, they also did not contact me before switching my power off and then made it exceptionally hard to get my power reinstated
Very helpful and great customer service
good customer service and not a great deal of time wasted speaking to an assistant
Was easy to do but took a bit longer to do than I thought
Staff we could clearly understand and who also knew their job, well done.
Engine called with a better offer to stay with them, so I am.
The delightful girl, Mel, who handled my situation very well made me feel i was talking to a very understanding girlfriend She was extra polite, very understanding and extremely helpful.
Very help full and great job
Alinta Energy has been easy to access. Very welcoming. Looking forward to receiving a good deal from the company.
Based on analysis of 72 reviews rated 1-2 stars for Alinta Energy
“Asked them a few years ago to match an existing discount, basically got fobbed off”
“Alinta Energy has never made adjustment in my account”
“A scaming business”
“10 weeks to transition our Gas account is unacceptable particularly without pre advice”
“After being with Alinta from 2017 to July 2025, I thought I was pleased with everything until I moved from semi rural...”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Alinta Energy is an Australian energy provider that offers a range of electricity and gas services to residential and business customers across the country. The company focuses on delivering reliable energy solutions while ensuring competitive pricing and customer satisfaction. Alinta Energy's services include electricity and gas supply, as well as tailored energy plans designed to meet the diverse needs of its clientele. Targeting both residential consumers and businesses, Alinta Energy aims to provide accessible energy options that promote sustainability and efficiency. The company is committed to helping customers manage their energy consumption through innovative solutions and customer support, contributing to a more sustainable energy future in Australia. For more information, visit their website at www.alintaenergy.com.au.
Alinta Energy receives a generally positive reception from customers, with many praising the helpful and friendly service they experience during the setup process. Reviewers frequently highlight the ease of switching suppliers and the efficiency of the online services, noting that staff members are informative and professional. However, there are notable complaints regarding billing issues and communication failures, with some customers expressing frustration over incorrect addresses and delays in service installation. A few reviews describe the company as unresponsive or even deceptive, particularly concerning adjustments related to government energy relief. Despite these criticisms, the majority of customers appreciate the overall service quality and ease of transition. Overall, Alinta Energy is viewed positively, though there are areas for improvement.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.