Great customer service
Great customer service, able to help with issue without transferring.
10 months ago
I would like a simple form to complete with details of payment options /direct debit etc
10 months ago
My experience was very good the person I spoke to was extremely helpful so much so I have already told friends about your company
Great customer service, able to help with issue without transferring.
Fantastic customer service by the lady who took my call, answered all of my questions and was extremely pleasant to deal with. Merry Christmas everyone 🌲🎅🎁
Worst experience ever dealing with Ailnta, the automated system needs updating.
Anne Marie, your customer support team member was very well spoken and displayed an excellent knowledge of your products and services. Very helpful explanations throughout the complete process of joining as a customer. Well done Alinta and Anne Marie deserves a decent pay rise.
Easy to have a friendly conversation. Correct answers on my question.
your advertised prices on your website when I signed the supply contract are totally different from what I was billed (higher). this is fraud and misleading. this is unacceptable way to alure customer to sign with Alinta
Clear explanation of the plan
Josh gave amazing customer service support. He made it easy to do what we wanted to do
My new mobile number caused an error when signing up online so I signed up by phone. Melissa was absolutely terrific. I had a lot of questions that I couldn't find the answers to online and she answered all of them so patiently, and provided a lot of helpful information. Thank you so much Melissa. You are an asset to Alinta.
alinta is always happy to help us.without the fuss
This time The phone call was answered within 08 minutes which quick for me. Transferred to the correct person who gave me clear guidelines & prices for Gas &electricity respectively
The operator was very friendly yet proffessional which made for a good experience
Best service
Very good, Service very informative
I’m very happy with the service from Jade, she was very informative and thorough throughout the transfer of my account to my new address and getting everything setup.
The gentleman that I spoke to about gas and electricity was very helpful and explained everything about the plan that I needed to know
The whole thing . The simplicity how things are broken down for me to understand clearer . No pressure at all , showing comparisons clearly . Communication outstanding . And bringing me huge savings a year so I can stop stressing thankyou very much xx
The consultant spoke to was very helpful. Very happy with the result I was would not change Energy provider.
Easy set up, great communication from the Alinta rep I spoke with.
Indeed very helpful and easy to understand
Based on analysis of 72 reviews rated 1-2 stars for Alinta Energy
“Asked them a few years ago to match an existing discount, basically got fobbed off”
“Alinta Energy has never made adjustment in my account”
“A scaming business”
“10 weeks to transition our Gas account is unacceptable particularly without pre advice”
“After being with Alinta from 2017 to July 2025, I thought I was pleased with everything until I moved from semi rural...”
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Alinta Energy is an Australian energy provider that offers a range of electricity and gas services to residential and business customers across the country. The company focuses on delivering reliable energy solutions while ensuring competitive pricing and customer satisfaction. Alinta Energy's services include electricity and gas supply, as well as tailored energy plans designed to meet the diverse needs of its clientele. Targeting both residential consumers and businesses, Alinta Energy aims to provide accessible energy options that promote sustainability and efficiency. The company is committed to helping customers manage their energy consumption through innovative solutions and customer support, contributing to a more sustainable energy future in Australia. For more information, visit their website at www.alintaenergy.com.au.
Alinta Energy receives a generally positive reception from customers, with many praising the helpful and friendly service they experience during the setup process. Reviewers frequently highlight the ease of switching suppliers and the efficiency of the online services, noting that staff members are informative and professional. However, there are notable complaints regarding billing issues and communication failures, with some customers expressing frustration over incorrect addresses and delays in service installation. A few reviews describe the company as unresponsive or even deceptive, particularly concerning adjustments related to government energy relief. Despite these criticisms, the majority of customers appreciate the overall service quality and ease of transition. Overall, Alinta Energy is viewed positively, though there are areas for improvement.
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