Over a year ago
I ordered something back in July 2023 and I'm still waiting!! I send emails every so often and I always get the same response... Your goods have been delivered, your tracking number will come up soon,... See more
Over a year ago
DO NOT USE. TOTAL SCAM!! ordered goods still not delivered after 8 months! Why are these people allowed to advertise on Facebook!?
Over a year ago
Paid for an item in July and it’s now October after promises that I would receive still have nothing! Do not trusts!!
Over a year ago
Ordered and paid for an item months ago. Despite emailing them and being promised the item. They sent one and sent me the tracking....but it was for teeside in the North of the UK. I am in the south!!... See more
Amazing! This site had the best price by far! And the delivery was so quick I can't believe it! My son is so happy with his game. I was sceptical about ordering as I hadn't heard of this company before and thought I would not receive what I ordered, however I am so glad I ordered and would be recommending this website. My order received brand new and well packaged. Thank you.
Ordered easily and arrived the very next day in perfect sealed condition. A great price and free delivery. Better than Amazon. Not tested yet, as it is a Nintendo Switch game and it is a gift. But cannot fault Accessories Warehouse one bit. Only downside is the returns policy, as you would incur the cost yourself if you needed to return.
Ok, so I've been a little hard on Accessories Warehouse. I ordered a game and that arrived, no problem. I ordered an X box series x, back in February,aware that it would have a heavy delay. Now my issue is that when I asked for an update, not once ,twice,three times and received no reply, then alarm bells start ringing. For an online retailer, that, I'd never dealt with before to ignore emails asking for updates on orders and flat out not replying, then you start to question the legitimacy of that site. The only reply I've ever received is the one below after I'd (unfairly) called them a scam company. Maybe if the customer service was better and reply to questions asked then maybe people wouldn't worry about getting ripped off online when there is nothing to worry about.
My experience with Accessories Warehouse began in November when using Google Shopping to search for a PS5; having never heard of the company before I checked out the company's details (registered company details etc.) and all seemed to be above board so I went ahead and pre-ordered my PS5 for an expected Christmas delivery. Unfortunately, it seems that the well publicised stock shortages for PS5 globally also affected the pre-orders for Accessories Warehouse -- which was quite obviously beyond their control. In the end, I somehow luckily got one from Game in March and so requested a refund which was processed the same day. It seems like a small and new business which, judging by how reviews are improving all the time, is going from strength to strength! An honourable mention for Luke Trewin who is really polite with good customer service in messages, providing the relevant information as he is able. Thank you guys -- I will support you in the future when I make my next PS purchases!
Excellent customer service and follow-thru. The mobile phone I ordered was delayed due to Brexit problems, and I was given the option of a refund, or to wait. My emails were answered promptly, and I was kept up to date. Highly recommend.
Good service and fast delivery, I just placed my 3rd order with them, hopefully it runs as smoothly as my other 2 orders
Good customer service. Great deal.
Easy to use website . Cheap and very fast delivery .would definitely recommend. 😁
Was simple to use site and order and got to me quickly
Ordering was straightforward and easy. Delivery updates were frequent and helpful. Delivery very prompt and driver courteous.
Could not fault, great service
I ordered an Xbox Series X 3 weeks ago.As currently stock is too low and demand too high I decided to give to this small retailer a chance and I placed a preorder.The site said that it was expected April to May.I payed in advance.As soon as I placed my order I sent both to email and to Facebook messenger of the company asking confirmation of my order,although I also received email with my order minutes later.I got a reply on Messenger within an hour by Luke who confirmed my order and assured me everything would be fine.I was lucky however to win an Xbox Series X when I entered a competition for a radio station and I heard my name as a winner.That happened days after placing my order to the store.I messaged again on Facebook to explain and ask a refund.Luke congratulated me and arranged immediately my refund.He explained the process that it could take up to a week and very professionally he made me aware that they also sell games and accessories for it.I wrote this review because I read some other reviews here calling this small retailer a fraud or scam and it is not true at all.Bear in mind that it is a couple of people running this small business.If you choose Facebook to contact them they see it quickly and they respond really fast.If you want to check the legal status and that the company is legitimate they have on their website their registered number as a company so you can check who is the director,the address and everything.To sum it up Luke does a great job dealing as fast as possible with queries.If you see a product with about the same price in big retailers and small retailers my suggestion is to prefer the small ones unless you see a really good deal to the others.That contributes to a healthy economy and perfect competition.
Recently managed to get a PS5 from Accessories Warehouse after trying to do so from various other retailers and failing miserably. The communication emails were good and was informed of dispatch date and ETA. Happy to say I received the item as expected and very happy with it and it was packed very well.
Brilliant service. Some great stock thats easy to browse. Will definitely use again and recommend to people. Keep it up. 👍🏽
Best Customer Service from an online retailer I've had, they can take time but it is like that for many companies right now with the Covid brings lots more problems , Cheers
I decided to ask for a refund, went quicker than I anticipated, excellent staff and Customer Service, they are very friendly and eager to help with any issues
This small business has gotten a lot of abuse because of complications resulting from PS5 sales, by no fault of their own, which is evident from the many one-star ratings. It sucks that the mentioned reviews have brought down the overall rating by quite a lot, but rest assured that the people working behind the scenes are completely trustworthy. Hope this helps. Edit: hello hi I am not a bot. I'm very human and this review is not fake. beep boop. 🙂
Excellent customer services. Would be happy to shop here in future
I would definitely recommend Accessories Warehouse to purchase goods from, I pre ordered a playstation 5 before xmas they kept me up to date with my order through email and where more than helpful answering many questions in which I ask them and I recieved my purchase on the date the said and got a tracking number as well will be definitely ordering from them again
I had my ps5 today very happy with the company due to no fault of theirs it was due b4 Xmas but they offered me a refund were I did not take as every company was in the same situation due to Sony but I would use this company again as they kept me up to date with every thing as soon as they had the information
Based on analysis of 34 reviews rated 1-2 stars for Accessories Warehouse
“I've asked for a refund and told them I'm going to take this case to lawyers but they just keep saying the same thing”
“I ordered something back in July 2023 and I'm still waiting”
“Paid for an item in July and it’s now October after promises that I would receive still have nothing”
“ordered goods still not delivered after 8 months”
“Brought two ps5 back in April 2021”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Accessories Warehouse is an online retail platform based in the UK, specializing in a diverse range of accessories for various consumer needs. The company offers a wide selection of items, including fashion accessories, tech gadgets, and home decor products, catering to a broad audience looking for quality and affordability. The target market for Accessories Warehouse includes individuals seeking stylish and functional accessories to enhance their personal and professional lives. By providing a user-friendly shopping experience, the company aims to meet the demands of modern consumers who value convenience and variety. Through its online presence at accessorieswarehouse.co.uk, the company facilitates easy access to its extensive product offerings, making it a go-to destination for accessory shopping.
Accessories Warehouse receives a mixed reception from customers, with a notable divide in experiences. Many reviewers express frustration over long wait times and unfulfilled orders, often citing delays of several months and a lack of communication from the company. Common complaints include issues with refunds, where customers feel their money is lost and have difficulty obtaining responses from customer service. On the other hand, some consumers appreciate the service when orders are fulfilled, highlighting positive interactions with the company during the ordering process. Despite a handful of positive reviews, the overwhelming sentiment reflects dissatisfaction, particularly regarding delivery and refund issues. Overall, the sentiment leans negative, with many customers advising against using the service due to their experiences.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.
