Review summary

Zoro has room for improvement based on customer feedback. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

J
NOPE

NOPE! NOPE! NOPE! NOPE! ZORO DROPS THE BALL AGAIN ON CUSTOMER SERVICE AND AVAILABLE INVENTORY. ORDERED A MAKITA GRINDER JULY 2ND. WAITED FOR SHIP STATUS UNTIL MONDAY THE 7TH. CALLED AT 2:00 PM PST AND ASKED TO CANCEL ITEM HAD NOT SHIPPED BUT WAS TOLD IT WAS TOO LATE TO CANCEL. TRACKED SHIPMENT THE 8TH BUT STILL WAS NOT SHIPPED. WENT ON THEIR SITE TO TRACK MESSAGE WAS We sincerely apologize that the below item(s) from your order (WB6847383837) did not ship as expected. We're working with our suppliers to resolve the issue as quickly as possible. If we cannot provide an update within the next 7 business days or if we encounter subsequent delays in the expected ship date, YOU WANT ME TO WAIT UNTIL THE 15TH SO YOU CAN FIGURE OUT YOUR INVENTORY PROBLEMS. NOPE! I CAN'T WAIT FOR THE CANNED RESPONSE: We'll need some more info about your situation so we can fix the issue. To get started, please give our customer service team a call at (855) 289-9676. SOOOO..... HOW IS THAT GOING TO HELP GET THE PURCHASE TO THE CUSTOMER AS WELL AS HAVING YOUR BANK ACCOUNT ALREADY DEBITED THE PURCHASE WITHOUT SHIPPING AND MONEY HUNG UP FOR A COUPLE WEEKS? YOUR COMPANY HAS SOME REAL ISSUES!

C
Avoid they can’t even give you an…

Avoid they can’t even give you an update taken 2 money out of my account

Dodgy

I waited 6 weeks for Zoro tu fulfill my order, getting periodic updates that the order was on track. The day the order was finally supposed to ship, I got an e-mail saying they could not get the part I ordered and they cancelled the order. Stay away!

Shipping time is unbelievably slow

Shipping time is unbelievably slow, snail mail speed. If you need it by Christmas I recommen ordering now ,in June to receive it. They say two days shipping, wrong.

Company details

Information provided by various external sources

No description available yet.

Contact info

🌐

Website

zoro.com

All reviews

644 total • Write a review

Showing 41 - 50 of 640 reviews
NS
5 out of 5 stars

Very good pricing and fast free…

Very good pricing and fast free delivery.

Date of experience: May 4, 2025

JY
5 out of 5 stars

Happy to find Zoro

Very pleased with the latest products I’ve purchased. Most of the time I’m satisfied, but when a product doesn’t quite work for my company, Zoro has made it right.

Date of experience: May 3, 2025

D
5 out of 5 stars

Great customer service!

The company is very responsive. I appreciate that they have a customer service number at a time when so many other companies have autobots and not a way to reach a live person for help. There was a problem with part of my order and they readily gave me a refund, also a rarity in this day and age. Good old-fashioned, good business with great customer service. If I ever need anything again that they sell, I will definitely buy it from them!

Date of experience: May 3, 2025

JU
5 out of 5 stars

Fast shipping and delivery along with…

Fast shipping and delivery along with the best fitting xxxl gloves I ever put on.

Date of experience: May 2, 2025

JD
5 out of 5 stars

Always a pleasure to deal with customer…

Always a pleasure to deal with customer service! I have nothing but Good things to say for Zoro, as long as I have been purchasing from them.

Date of experience: May 1, 2025

GJ
5 out of 5 stars

Super fast and Amazing products

Super fast and Amazing products

Date of experience: May 1, 2025

S
5 out of 5 stars

Customer Service at its Best

Zoro is one of the best companies I have ever done business with. Packaging is always great, shipping is always fast, and my orders have always been correct. They have a huge selection of products. Plus the shipping is free for orders over $50!! I wish I would’ve known about Zoro 10 years ago when I started my business.

Date of experience: April 30, 2025

GR
5 out of 5 stars

Very fast service

Very fast service

Date of experience: April 30, 2025

B
5 out of 5 stars

Super fast delivery

Super fast delivery, fair prices! Keep an eye out they can have some really good coupon codes!

Date of experience: April 30, 2025

MS
5 out of 5 stars

excellent quality products

excellent quality products, super fast free shipping, it's been a real pleasure doing business with them, highly recommended, A++++++++++ THANKS!!!!!

Date of experience: April 30, 2025

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