Review summary

Zoro has room for improvement based on customer feedback. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

J
NOPE

NOPE! NOPE! NOPE! NOPE! ZORO DROPS THE BALL AGAIN ON CUSTOMER SERVICE AND AVAILABLE INVENTORY. ORDERED A MAKITA GRINDER JULY 2ND. WAITED FOR SHIP STATUS UNTIL MONDAY THE 7TH. CALLED AT 2:00 PM PST AND ASKED TO CANCEL ITEM HAD NOT SHIPPED BUT WAS TOLD IT WAS TOO LATE TO CANCEL. TRACKED SHIPMENT THE 8TH BUT STILL WAS NOT SHIPPED. WENT ON THEIR SITE TO TRACK MESSAGE WAS We sincerely apologize that the below item(s) from your order (WB6847383837) did not ship as expected. We're working with our suppliers to resolve the issue as quickly as possible. If we cannot provide an update within the next 7 business days or if we encounter subsequent delays in the expected ship date, YOU WANT ME TO WAIT UNTIL THE 15TH SO YOU CAN FIGURE OUT YOUR INVENTORY PROBLEMS. NOPE! I CAN'T WAIT FOR THE CANNED RESPONSE: We'll need some more info about your situation so we can fix the issue. To get started, please give our customer service team a call at (855) 289-9676. SOOOO..... HOW IS THAT GOING TO HELP GET THE PURCHASE TO THE CUSTOMER AS WELL AS HAVING YOUR BANK ACCOUNT ALREADY DEBITED THE PURCHASE WITHOUT SHIPPING AND MONEY HUNG UP FOR A COUPLE WEEKS? YOUR COMPANY HAS SOME REAL ISSUES!

C
Avoid they can’t even give you an…

Avoid they can’t even give you an update taken 2 money out of my account

Dodgy

I waited 6 weeks for Zoro tu fulfill my order, getting periodic updates that the order was on track. The day the order was finally supposed to ship, I got an e-mail saying they could not get the part I ordered and they cancelled the order. Stay away!

Shipping time is unbelievably slow

Shipping time is unbelievably slow, snail mail speed. If you need it by Christmas I recommen ordering now ,in June to receive it. They say two days shipping, wrong.

Company details

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Website

zoro.com

All reviews

644 total β€’ Write a review

Showing 31 - 40 of 640 reviews
M
5 out of 5 stars

Zoro is on point.

Their pricing is on par with most places for the tools I have ordered. Shipping is lightning fast. I used to think Amzn was fast (and they are) but Zoro don't play. I am thoroughly pleased with all my purchases thus far.

Date of experience: May 6, 2025

G
5 out of 5 stars

Huge inventory

Huge inventory, competitive pricing, and always fast shipping. So many categories of stock. I’ve shopped hardware, welding equipment, tractor grease, hydraulic fluids, automotive fasteners, electrical, and restaurant supplies. If you need it, they probably have it. If I ever had a problem with an order, Zoro has made it right.

Date of experience: May 6, 2025

TE
5 out of 5 stars

Zoro's website is easy to navigate

Zoro's website is easy to navigate. From purchase to shipping, everything has gone smoothly. The one time I had a problem with a damaged shipment, Zoro took care of it immediately! With all the different products they have, Zoro is my first stop.

Date of experience: May 6, 2025

C

CM

US

5 out of 5 stars

These folks are the real deal

These folks are the real deal. I needed a file; I got it fast, and for a good price. All online vendors should be of this caliber.

Date of experience: May 5, 2025

CA
5 out of 5 stars

Zoro is the best.

Zoro has 90 to 95 % of the things I need with good pricing, easy online ordering and fast delivery. Also easy returns if needed. Curtis A.

Date of experience: May 5, 2025

RA
5 out of 5 stars

Want to see perfection in an organization? Zoro is the place to contact!!

This organization is remarkable and OUTSTANDING in every way possible! They have a huge inventory, provide quick shipping and know their product line. Furthermore, their people are so dedicated as well as so very much customer oriented. It's hard to believe they have all the elements of a delighful and full-service organization. Their people are amazing and so pleasant to work with. There is nothing that is less than perfect!!

Date of experience: May 5, 2025

SW
5 out of 5 stars

Really Impressed

They have an incredible product selection and was easily able to find what I needed. Shipping was incredibly fast and what I ordered arrived the next day. Highly recommended.

Date of experience: May 5, 2025

KD
2 out of 5 stars

I've had too many issues with Zoro.

I've had issues with nearly every order I've placed. Either the wrong item is sent or the price and shipping cost are excessive. Very frustrating to resolve issues.

Date of experience: May 5, 2025

JY
5 out of 5 stars

Zoro exceeded my expectation with the…

Zoro exceeded my expectation with the whole transaction. Spoke with someone on the phone originally. she was very nice, answered all my questions and the order went as she described it would. You guys need to train other companies on all aspects of sales/service.

Date of experience: May 5, 2025

DD
5 out of 5 stars

Quick to ship

My order was delivered in just a few days! Other sellers I have purchased from lately have taken several weeks to months to deliver after the initial order.. Some projects require timely delivery of parts/supplies. Some other sources take so long, it takes a bunch of research just to confirm the product was even ordered successfully!

Date of experience: May 4, 2025

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