Review summary

Zoro has room for improvement based on customer feedback. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

J
NOPE

NOPE! NOPE! NOPE! NOPE! ZORO DROPS THE BALL AGAIN ON CUSTOMER SERVICE AND AVAILABLE INVENTORY. ORDERED A MAKITA GRINDER JULY 2ND. WAITED FOR SHIP STATUS UNTIL MONDAY THE 7TH. CALLED AT 2:00 PM PST AND ASKED TO CANCEL ITEM HAD NOT SHIPPED BUT WAS TOLD IT WAS TOO LATE TO CANCEL. TRACKED SHIPMENT THE 8TH BUT STILL WAS NOT SHIPPED. WENT ON THEIR SITE TO TRACK MESSAGE WAS We sincerely apologize that the below item(s) from your order (WB6847383837) did not ship as expected. We're working with our suppliers to resolve the issue as quickly as possible. If we cannot provide an update within the next 7 business days or if we encounter subsequent delays in the expected ship date, YOU WANT ME TO WAIT UNTIL THE 15TH SO YOU CAN FIGURE OUT YOUR INVENTORY PROBLEMS. NOPE! I CAN'T WAIT FOR THE CANNED RESPONSE: We'll need some more info about your situation so we can fix the issue. To get started, please give our customer service team a call at (855) 289-9676. SOOOO..... HOW IS THAT GOING TO HELP GET THE PURCHASE TO THE CUSTOMER AS WELL AS HAVING YOUR BANK ACCOUNT ALREADY DEBITED THE PURCHASE WITHOUT SHIPPING AND MONEY HUNG UP FOR A COUPLE WEEKS? YOUR COMPANY HAS SOME REAL ISSUES!

C
Avoid they can’t even give you an…

Avoid they can’t even give you an update taken 2 money out of my account

Dodgy

I waited 6 weeks for Zoro tu fulfill my order, getting periodic updates that the order was on track. The day the order was finally supposed to ship, I got an e-mail saying they could not get the part I ordered and they cancelled the order. Stay away!

Shipping time is unbelievably slow

Shipping time is unbelievably slow, snail mail speed. If you need it by Christmas I recommen ordering now ,in June to receive it. They say two days shipping, wrong.

Company details

Information provided by various external sources

No description available yet.

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Website

zoro.com

All reviews

644 total • Write a review

Showing 51 - 60 of 640 reviews
d
5 out of 5 stars

Unless ads on social media

When I buy from zoro, the next day, the next day, I start seeing zoro ads for the products that i bought the day before on facebook and AOL. What's the point of showing ads for products I bought the day before and products that I routinely buy from Zoro. Please fix this. I do not want to see zoro ads for products I bought yesterday, what the point?

Date of experience: April 29, 2025

EN
5 out of 5 stars

I ordered a Goulds pump adapter since…

I ordered a Goulds pump adapter since mine froze and cracked last weather. I was pleasantly surprised that I received the exact part that I ordered and it was a perfect fit. The part arrived extremely quick. This was one of my best experiences when ordering online. Zoro will definitely be my go to for any future break downs. Great company!

Date of experience: April 29, 2025

NM
3 out of 5 stars

Fast, affordable, and damaged

The shipping was fast and the price was right, but the binding damaged several of the boxes. They are misshapen and don't tape down well. They should include a few extra boxes if they know they are going to have a tough time in transit.

Date of experience: April 28, 2025

JK
5 out of 5 stars

First time to use Zoro and shipping was…

First time to use Zoro and shipping was impressive. I'll stay in touch.

Date of experience: April 28, 2025

I
2 out of 5 stars

Out of stock.

Out of stock. OK, I'm sure it happens with every seller, online or otherwise. BUT this company seem to have a habit of very good priced items being, perhaps mysteriously, out of stock. If that's the genuine reason it's a bit incompetent. If you're in a rush for something critical I'd reccomend you look elsewhere.

Date of experience: April 28, 2025

DM
5 out of 5 stars

My order arrived sooner than expected…

My order arrived sooner than expected and intact. Other providers of this product only sell it in large quantity bulk. I was able to purchase the exact amount I wanted from Zoro for a lot less. I will be shopping from Zoro again!

Date of experience: April 28, 2025

DE
5 out of 5 stars

great product and great fast service…

great product and great fast service thanks Zoro

Date of experience: April 28, 2025

J

Jon

US

3 out of 5 stars

No trust with advertisements

Shortly after my first order I received an offer for 20% off my next order. When I tried to place my next order the checkout system said: "item not valid with this offer". NOTHING on the email said anything about excluding certain items. Im sure its somewhere in some small print but was certainly not in the email. Leaves a really bad taste for trusting this place in the future!

Date of experience: April 27, 2025

RT
5 out of 5 stars

Zoro is Da Bomb 💣

Zoro is a great place to shop for all the gadgets you need to get the job done ✔️ Awesome customer service and discounts you can't go wrong with Zoro.Com

Date of experience: April 27, 2025

P
5 out of 5 stars

Good coupon fair price fast shipping

Good coupon fair price fast shipping

Date of experience: April 26, 2025

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