Zest Car Rental Reviews

Outstanding customer service experience from Zest, and also their Palma airport offsite car hire partner, ‘Hiper’. The shuttle bus service from terminal to Hiper office is short, frequent and stress free. Their office is large and well organised, with helpful staff and nice loo facilities. Cars all look new and in good order. Zest even took the trouble to ring me at home when I had mistakenly tried to book a car to be delivered to a traffic restricted zone in Palma central! I understand that Zest regularly monitors the suitability of the car hirers it partners with, to ensure clients are looked after properly. I will certainly be happy to book my next car rental through Zest. Top marks!

Very easy to use website. good range of companies

First time user of Zest Car Rental and 100% happy with my experience. Website was simple to use. I booked 2 months ahead and received regular and timely updates about payments and collection. I tried a different car hire company than normal as their location was more convenient and the team there were excellent. Great car that was perfect for my needs. And I will use Zest next time as I trust them and the customer communications were spot on.

Great App . Good communication Recommended

Excellent website, easy to book and great experience with the actual rental. I would recommend and re-book with Zest in future.

Great value car hire with collection on Faro Airport. Didn't wait long to collect and when returning car agent approached us as soon as car parked up.

Car hire can be confusing and overwhelming, particularly the array of add-ons that quickly bump up the initial price (insurance, etc). I found Zest via a recommendation on the Which? website and used them to hire a car from Europcar’s Heathrow location for 10 days. Not only were the prices and options clear, but the opportunity to buy full coverage for a flat, competitive rate convinced me to try them. I’m glad I did. The process was very smooth and easy. I expect to use them next time I need to hire a car.

Have now used Zest multiple times in multiple locations. I have never had a significant problem on any of these occasions and as such can highly recommend Zest for booking car hire abroad. As far as I am aware, Zest remain the only car hire broker that includes an excess waiver in its prices. This provides an added level of security when booking this often essential part of a holiday. The fact that they do this while still offering highly competitive prices makes Zest my first choice.

very good, nice comms, will definitely use again

Zest Car Rental works with completely unreliable partners (car rental companies) and takes no responsibility if their partner cancels your booking due to flight delays (even if the delay is a few hours!). Our flight landed at 22:05, but the car rental office closed at 22:00. When we arrived the next day to collect the car (at a location 5 km from the airport!), we were told that, because of a "no-show," the rental had been cancelled and no refund would be issued. This was despite the fact that we had provided our flight number and arrival details in advance. I believe this happens regularly and is part of a well-organized scam! Reply to Zest Car Rental's reply: The terms and conditions do not specify a time limit after which, if the car is not collected, the rental company can cancel the booking and retain the full 8-day rental payment. In our case, the delay was only 10 hours. The car was booked for 8 days, and at the very least, you should have offered an alternative vehicle when our family arrived by taxi to collect the car. If no car was available, a refund—minus the delay—would be appropriate. This feels like a scam, especially given that customers have limited control over collection time, particularly when the rental office is over 5 km from the airport and flights are delayed.

Excellent from beginning to end. Sorted out my change of collection address quickly and without fuss.

Really good, straightforward, easy and well priced. Will definitely use again.

I have been renting cars for decades now, and always dread the collection experience at the rental desk and hard upsell for extra cover and insurance. I chose to use Zest based on the positive reviews, and was not disappointed at all. The desk person was very friendly and gave helpful additional advice about prepaying bridge tolls, etc. Although they did not have my chosen vehicle available, the staff on the car lot went above and beyond to help me find a vehicle that was similar and suitable for my trip. The returns process was very smooth. I will definitely be using Zest in the future and recommending to others.

Responsible enterprise, very accommodating, cordial and polite. Team work and caring. Good véhicule. Felt honesty.

The ease and helpful booking process, excellent value and great customer service throughout.

Booked a car rental through Zest from ECH at Pisa airport. I had bought an extra insurance package from Zest which I understood meant I did not have to buy 'extra' insurance from ECH. The ECH agent in Pisa immediately dismissed this as useless saying 'They (Zest) didn't know what they were talking about and that I HAD to buy the ECH package'. I refused. The next ten minutes were him telling me I had to give him a waiver on my credit card of €1500 because I was not taking their insurance (the original waiver was €750 in the contract). I refused. I then 'phoned Zest in the UK. The lady was polite but could not help, insisting that their insurance was valid. Then he demanded that I pay to hire snow chains! It was 20C outside! He said if the police stopped me and I did not have snow chains I would be fined. I refused. (I later found out from the very nice man who gave me the keys that neither he or anyone else he knew had ever been stopped to check for snow chains. Then he offered for €65 to replenish my fuel tank when I returned the car. I fell for this scam out of sheer anger and frustration (I returned the car 3/4 full). Although the agent was strictly polite it was an aggressive and intimidating encounter. It was quite clear that the agent's only aim is to extract as much money out of the client. Also it is clear that Zest are brokers and ECH actually manage the cars. Each can blame the other for misunderstandings/interpretations with the client left in no man's land. It was an unpleasant, almost ugly, confrontation. I didn't enjoy it at all - it was a lousy start to a holiday.

The inclusion of excess insurance and a second driver in the contract, which was still competitively priced makes Zest Car a real standout. Have used them twice and will use them again.

Very happy with the proactive communication and easy instructions provided by zest at every stage of my booking.

Smooth experience from start to finish.