Zest Car Rental
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Avoid at all costs!
Zest Car Rental works with completely unreliable partners (car rental companies) and takes no responsibility if their partner cancels your booking due to flight delays (even if the delay is a few hours!). Our flight landed at 22:05, but the car rental office closed at 22:00. When we arrived the next day to collect the car (at a location 5 km from the airport!), we were told that, because of a "no-show," the rental had been cancelled and no refund would be issued. This was despite the fact that we had provided our flight number and arrival details in advance. I believe this happens regularly and is part of a well-organized scam! Reply to Zest Car Rental's reply: The terms and conditions do not specify a time limit after which, if the car is not collected, the rental company can cancel the booking and retain the full 8-day rental payment. In our case, the delay was only 10 hours. The car was booked for 8 days, and at the very least, you should have offered an alternative vehicle when our family arrived by taxi to collect the car. If no car was available, a refund—minus the delay—would be appropriate. This feels like a scam, especially given that customers have limited control over collection time, particularly when the rental office is over 5 km from the airport and flights are delayed.