Zest Car Rental Reviews

Good service, had the customer’s interest at heart and provided free excess insurance. Everything went smoothly.

I’ve been hiring cars when abroad for 20 years and many times there’s been a lot of pressure to buy extra insurance and various cover at the rental outlet so much so that it’s sometimes felt like bullying - however since I’ve been using Zest I haven’t found this to be the case and everything has gone through smoothly. The cars have always been well presented and in good condition. The staff at the UK office are also very friendly and helpful. I would say Zest is the Best.

Easy to book car using web site. Good selection of cars and prices to choose from. Good easy to understand documents to obtain hire car. Hire car and company was good.

Impressive service. We had issues due to late planes and times being brought forward but Zest went above and beyond to help. Would definitely recommend and use again

Brilliant service by Zest; very competitively priced, especially as regards insurance and extra driver. No problem with age of driver over 70. Very clear instructions as to picking up the rental car. Wouldn’t dream of using any other service in future

Zest offered some good deals and provided an excellent booking service. Thanks

Zest were excellent during the booking process. Queries answered promptly. Pick up and return was simple and painless. Highly recommend Zest.

Very impressed with service and price. Car is delivered half full and should be returned the same. Had a Citreon C3 with aircon etc and was fine for just the two of us. Best price around.

Best car hire agency by far. I have used them many times and always great service and communication. Highly recommended

I have used Zest Car Rental for many years and I have always found their website is easy to use when searching for car rental. Their prices are competitive….and rental agreement details always come through very quickly. I would always highly recommend using Zest Car Rental.

Great service - would use again

WARNING!! Do NOT rent an Electric Vehicle in Southern Italy. There is no infrastructure to support it. It doesn't function. Charging points are few and far between, and then you have to find one that is compatible with your vehicle and that the rental company have an account with. You can use up all the charge just trying to find a compatible charging point - in our case 50 km from our house - then wait 4 hours for the car to be (almost) fully charged. When we booked the car 9/3/35 we chose the cheapest which happened to be an EV. There was no advice or warning about checking charging facilities in the area we were going to. We could have booked a petrol car at the time - for a little bit extra - but there were only two of us and we just needed a car, nothing special. We knew there was no EV charging point at our destination - as we were staying in our own house in the countryside - and have only 6KW power for the whole property. It should be safe to assume that if you rent a vehicle, it will be possible to refuel it, however the car is powered, particularly as the rental was for 15 days. We had no idea of the problems we would encounter until we arrived at Noleggiare rental desk. We were warned at that point that EV does not function in the South of Italy, that charging points are few and far between. She said we would find them on a map but she didn't give us a map showing where we could charge the vehicle. She said that as it was a/ difficult to find charging points, and b/ it takes 4 hours to charge the vehicle, we could pay an additional 40 Euros to avoid refuelling surcharges as we may have to bring the vehicle back empty. She said that we could change to a petrol car....at an additional cost of 170 Euros...on top of the £394.56 we had already paid up front. Staggeringly higher than if we had booked a petrol car in the first place, which would have been around £20 more. We also had to fight for the Free Additional Driver which was clearly stated on our booking confirmation. She told us that the car was in perfect condition but fortunately the mechanic corrected her as there were 6 points of damage which we might have been charged for on return of the car. We found 4 EnelX charging points around Ostuni. One was out of order. We had to scan a QR code and register, create an account to use them...but it wouldn't accept our details, UK or Italian. Fortunately, a supermarket 10km from our house had a promotion, 45 minutes free charging, but that only gave us 1/8th of a tank, and we used 20km of charge for each return trip. Had this not been available, we would have been stranded. Our house is 6km outside town and there is no mobile network reception. On day 3 of this, we drove to Noleggiare at Brindisi airport and by the time we arrived, we had only 14km charge left. We asked if we could use their EV point to charge the car, happy to pay for it, but they said it "wasn't for public use". They then told us - which would have been really helpful had they told us when we picked up the car - that we should use the EVWay fob on the keyring to charge the car at an EVWay charging point - as Noleggiare have an account with them. He found on a map on his mobile a compatible charging point at a shopping mall 10km away. We drove there and could not find it. We had 4km charge left in the car. We asked Information at the mall if they knew where the EVWay charging point was. They said there wasn't one. My husband managed to find a map of EVWay points on his mobile and we drove to it. It didn't say EVWay on it, it said Electrip. Fortunately, using the fob, we managed to charge the car...but we had to wait 4 hours to get 85% charge, then drive 50km back to our house. We lost around 2 days of our trip on this fiasco, time we needed to work on the house, run errands, see friends, have a couple of trips out. We honestly don't find this acceptable and would not want others to have this experience. It was very stressful. Which is why we feel that our warning and complaint is absolutely justified.

Everything made so simple, from booking to collection. Can't be faulted at any stage

Used Zest Car Rental while I was in Portugal with family, price I got through them was incredible and when arriving at the car rental collection ended up with a brand new Mercedes Vito which was beautiful to drive... we were the first people to rent it! Would 100% use Zest again and recommend it to everyone.

I have used Zest several times for booking car rentals. Their website makes booking very easy and clear and I particularly like the assurance of not having an excess and avoiding expensive add-on waiver policies offered by most rental providers. I also recently had to cancel and re-book something at short notice which was handled very sympathetically and efficiently by their customer services team.

Excellent service as always. Pick up and drop off super easy. And a great price.

From initially making the booking the team were fantastic, responding usually on the day and always first class.The vehicle was dropped to my hotel as agreed and the rep was so helpful and friendly, i did extend the car and again good service and a reasonable price to do this. I will only use this company in the future and i urge you all to check them out!

Booking experience in UK was excellent and I'd rate that at 5.0. and in Cyprus the car hire firm was good, I'd rate it at 4.5. Overall I'd have no hesitation in booking with Zest later in the year.

I hired 2 cars for myself and my family Thought zest at Faro Airport. The service was excellent. The cars were new. Returning 1 vehicle out of hours was very easy. I will definitely be using them again.