Zen Internet Reviews

Very reliable. Great price

Been using Zen for over a decade now, both at home and in the office... Prompt support when dealing with connectivity issues, billing or some weird router problem.

Zen used to have superb personal customer service. You could pick up the phone and speak to a real person in Yorkshire about your broadband, phone, or email issue, and get the matter resolved swiftly and efficiently. Not any more. They've gone virtual. Now it's chat bots, or text chats with agents. It's a disaster. The only reason to be with Zen has now gone.

Spoke to Amanda who was lovely. Talked me through my options,then gave me time to speak to my daughter, before committing to anything. As I am an older lady I found this very helpful. I was not rushed into making a decision, she gave me her telephone number so I could speak to her, if I wished to go ahead. I spoke to her next day and she arranged everythjng for me. My router was delivered 2 days later and hope to be connected later this week. My daughter has Zen and recommended me.

Following the demise of the company that delivered City Fibre for our Broadband,we looked at various options and settled on Zen. How pleased are we with that decision! There was as immediate uplift in customer service, which continues to this day. We would have no hesitation in recommending them.

Excellent service from installation to now.

Daniel Mballo was a pleasure to deal with while setting up my account with Zen.

I have no problem with Zen but I am disgusted with City Fibre. They made a TERRIBLE job laying the broadband cable in my front garden, making no attempt to bury it in the soil but just left it lying on the surface weaving in and out of the plants. Being a thin brown cable it is very easy to mistake it for a branch of a shrub or bush. In fact it was so easy to mistake it for a branch my wife cut it working in the garden after only 4 days and the cable had to be repaired. I am still waiting for City Fibre to come out and relay the cable properly but they seem reluctant to do it. If I had known City Fibre would make such an amateurish job of laying the cable I would not have gone with them as I already had a perfectly good Virgin broadband cable that had been there for over 20 years with NO problems. I am afraid I shall not be recommending City Fibre on the many technical forums that I comment on.

I’m so glad that I have switched to Zen through City Fibre. The internet is now so fast on upload and downloading. I did get a Fritz repeater to use in what used to be a dead zone in the house - which has opened the whole property up to excellent WiFi signal. Had this installed just over 2 weeks ago - the whole experience was great. This means we can watch tv in different rooms through either a streaming device or the in built streaming of the tv. Saving money on other providers who we were previously with, what’s not to like about that!

Far better service from Zen than that outfit who pretends to be the best. EE. Inefficient company replaced by people who care.

Zen internet customer service is the best 5 stars. They are not the cheapest but there are no price rises for the duration of the contract. I went for the fibre 900 which is £50 per month, with the guarantee of a minimum speed of 505. Upstairs was no issue internet everywhere and super fast as promised with speeds of 810. But downstairs was an issue so after the contract was signed I required a booster. Which comes at a charge of £9 per month, some places will give you a booster free of charge but zen charge so the total is £59. The booster has done its job and internet is everywhere and with the promised speeds. Overall I give it a 4/5 because of the extra charge.

Terrible customer services. Endless technical problems. Can’t wait to leave them. It took them 18 months to resolve. Their staff and managers did not address the issues. They just kept telling us there wasn’t a problem. When OpenReach confirmed there was a fault Zen still ignored it. After 3 visits from OpenReach (who the fixed it) Zen then argued the toss on compensation. As you can’t contact OpenReach directly and have to go through your provider Zen we’re clearly the problem.

I have used Zen in three different locations now, and they are remarkable for being so straightforward and reliable to deal with. Kind of like you'd expect of a company but actually encounter so infrequently.

I had a problem with the speed of my WiFi, I contacted the support team and they sorted out the issue quickly. Thank you

We have been a customer of Zen for 20+ years.No problems,until this last week,when it became apparent,there 'technical' expertise was sadly disappointing.We can't contact our main supplier by telephone......their response,"We could authorise a BT home investigation,which would probably find no fault and incur a £180 charge to yourselves!!!!!"

Fabulous service from ordering to install to amazingly good internet

Now that I have Zen FTTP up and running I am very happy with the service being provided. Due to some poor communication by City Fibre the original install date was not made however Zen has provided me with very fair compensation and now a blazingly fast and reliable internet connection! Thank you Zen

Customer service was brilliant - very helpful and friendly. Once installed, the speeds have been good and any drop-outs have been restored within seconds.

Smooth and easy installation. Issue with first boot of router but customer service answered the call within minutes and resolved the problem in less than 15 minutes once through. Highly recommend Zen