ZE
Zen Internet
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Terrible customer services & technical problems
Terrible customer services. Endless technical problems. Can’t wait to leave them. It took them 18 months to resolve. Their staff and managers did not address the issues. They just kept telling us there wasn’t a problem. When OpenReach confirmed there was a fault Zen still ignored it. After 3 visits from OpenReach (who the fixed it) Zen then argued the toss on compensation. As you can’t contact OpenReach directly and have to go through your provider Zen we’re clearly the problem.