10 months ago
Purchase, installation and setup was easy. Slight hurdle in automatically confirming my broadband details for setting up my own router but the help team sorted it asap
10 months ago
Changed from a different provider due to cost. Didn't expect the Internet to be this slow. Tried cancelling within the two week "cooling off" period. They said it was only from the date of order, rath... See more
10 months ago
Daniel, took me through the process. He was polite, professional and knowledgeable. Despite the process not being straightforward in my case he guided me throughout without a hitch. I'm looking forwar... See more
10 months ago
The very fact that I never have to think about my service or the speeds tells me I have a five star consistent connection to the internet, I have been with Zen for a good few years now and it’s always... See more
Due to moving offices, we cancelled our phone/broadband service with plenty of notice to zen and yet 3 months later they're still taking over £70 a month out of our bank account and not answering emails or calls.Terrible Service from Zen unlike EE who we moved to who have been brilliant.
Mainly good value for money.
In 3 years never had any problems and speed always as advertised or better. Exceptional company to deal with and always friendly and totally helpful whenever I have had a question to ask.
Service delivered on time. Polite, fast and knowledgeable staff at customer service.
Rarely need Support but when I do, they don't work off a script, they know their stuff.
From Start to finish everyone and everything was professional and exceptional At last I have a fantastic Internet Signal strength amazing, reaches every room in my home Highly recommended Thank you Zen
1st class service. Simply the best ISP that I’ve ever had. If you phone always answered immediately by a real person and problem is solved.
Guaranteed speeds of 50+ Mbps and I’m lucky to get over 16 Mbps, majority of the time it’s sat around 8-10 Mbps. Their support couldn’t care less, just tell me that’s it’s my issue and my network. Told one thing by one agent and another by someone else, Micky mouse company that no one actually knows what’s what. 3-5 days it takes them to send an email. So don’t ever think you’ll get a quick fix. Case No: 05191986…. If anyone cares to help me actually sort it out ???
Been with Zen for many many years and cannot recall a single problem issue with their service.
Yet again, Zen has demonstrated persuasively why it gets five star ratings from WHICH. My latest experience centres on needing a further relay (repeater) to solve a problem with WiFi connection to my CPAP machine - I am affected by Sleep Apnea. Not only did Zen willingly supply the relay/repeater which is ideal, their tech support advised me how to get it working AND, with a bit of kit missing from the box, which had come straight from the German manufacturer, they also sent a new power cable!!! All sorted - a very satisfied customer!!!
Dreadful support. Openreach/Zen network issue. Attempted to convince me it was "just me" when the entire network was down for everyone in the street! Wanted me to pay £175 to have an engineer investigate the issue. So lying to customers is very high on their agenda for sure. They need to understand how networks are put together. Clearly lack knowledge and experience in broadband connectivity. I'd say go somewhere else but unfortunately they are all the same these days as they dont employee people with knowledge. The best? (or just the least worst)
My issue was two fold. One relating directly to Myhra and one that turned out would be with the technical department. However, after successfully dealing with my first issue, Myhra went above and beyond to ensure my voice was heard and was extremely reassuring at a time when I was seriously starting to lose confidence with ZEN. My issue is not yet fully resolved but I have some modicum of confidence that it is in hand.
Review for Zen Internet A huge thank you to Alex for helping me today to connect my broadband to the internet. Short story: Today, 04/07/2025, Zen Internet was installed for me, but the internet connection was not working. I called Zen Internet, and a gentleman named Alex spent more than an hour guiding me through everything I needed to do on my side to get the internet working with my Fritz!Box. I truly appreciate the help and the patience with which he explained what I needed to do, what to press, and where to go to make everything work properly. I am genuinely grateful for this communication and support. If I could give 10 stars, I would give all ten to Alex for his patience and assistance. Thank you so much!
Had a mail shot from Zen saying I could get a 2G/2G service. I followed the links on the website to order the service they said they could deliver. They delivered the service and the service they delivered was only a 1.8G/900M. So a failure on the systems they have to pickup on the fact that I could not be supplied with the service that they promised I could get.
Customer service was fabulous, UK based and immediately picked up the phone. I spoke to a gentleman named Daniel his service was amazing from start to finish. Can’t wait for my new internet to be up and running
Called about poor coverage you said you would review my telephone call. I had before installation and come back to me which was over a week ago still not heard anything still have a poor signal from the back of House. All good now problem resolved, we’re happy.
Placed order for router and requested delivery and setup for 16th June. All done with no problems at all. Internet is reliable and quick. We use two computers, two phone and television. Brilliant! Glad we chose Zen who don’t lure you in with a super low cost start up then fleece you later as many other providers do
Since moving to zen I’ve experienced perfect broadband
I am very happy with zen broadband, very fast and reliable,not too happy with not being able Access to zen app
Everything went to plan with the installation and my Broadband is working fine.
Based on analysis of 62 reviews rated 1-2 stars for Zen Internet
“I have used Zen for a number of years and always had high praise for the service offered, but more importantly for th...”
“Went to Zen for FTTP on a recommendation, price was more than current ISP for FTTP but liked the idea of supporting a...”
“Started off well with good initial contact”
“Recently I had a totally different experience, where email queries went unanswered and I had to take the step of rais...”
“From the word go, this has been a catalogue of errors where the Zen contact team have been sometimes powerless to act...”
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Zen Internet is a UK-based internet service provider that specializes in delivering high-speed broadband solutions for both residential and business customers. The company offers a range of services, including full fibre broadband with speeds of up to 2Gbps, domain registration, hosting, and cloud solutions. Zen Internet is recognized for its commitment to customer satisfaction, boasting a dedicated UK-based support team to assist users with any issues that may arise. Targeting a diverse audience, Zen Internet caters to individuals and businesses seeking reliable and fast internet connectivity. The company emphasizes simplicity in the switching process, ensuring a hassle-free experience for new customers. Zen Internet's reputation for quality service is reflected in various accolades, including numerous awards from industry bodies like Which? and PC Pro.
Zen Internet receives high praise for its exceptional customer service and reliable internet connections, with many reviewers highlighting the helpfulness and professionalism of the staff. Customers appreciate the easy setup process and the consistent quality of service, often noting that they rarely have to think about their internet connection. However, some users express dissatisfaction with the speed of the internet, particularly those who switched from other providers, indicating that their expectations were not met. A few reviews mention issues with customer service not being as responsive as in the past, and there are complaints about complications during upgrades. Despite these criticisms, the majority of feedback reflects a positive experience with Zen Internet. Overall, the sentiment leans strongly towards satisfaction with the service provided.
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