10 months ago
Purchase, installation and setup was easy. Slight hurdle in automatically confirming my broadband details for setting up my own router but the help team sorted it asap
10 months ago
Changed from a different provider due to cost. Didn't expect the Internet to be this slow. Tried cancelling within the two week "cooling off" period. They said it was only from the date of order, rath... See more
10 months ago
Daniel, took me through the process. He was polite, professional and knowledgeable. Despite the process not being straightforward in my case he guided me throughout without a hitch. I'm looking forwar... See more
10 months ago
The very fact that I never have to think about my service or the speeds tells me I have a five star consistent connection to the internet, I have been with Zen for a good few years now and it’s always... See more
Frequently when we are watching TV the internet connection fails and so we could only give 3 stars. However, I believe the green credentials of this company are good which is why we chose them in the first place.
Terrible after sales service
Great customer service. Reliable and stable internet. No ridiculous price hikes.
I have used Zen for my fibre broadband service for many years, great performance and great service. I can highly recommend
As a new subscriber after switching found everything is working and cheaper than my previous provider. Even though cheaper the provision of a booster was to replace the mesh system and was at an extra cost and this was not made clear at the time of switching.
Fine service for over a year, Easy to connect and reliable
Excellent customer service once again from Zen. They aren’t the cheapest broadband company but you get what you pay for in super service.
Good overall experience
Matt not only took me through the whole process, but also explained quickly and clearly how to enable a timely service from Zen and at the same time save some money. Overall, I understand how the system works and how Zen will support me throughout.
My account hasn't been activated yet, so I can't speak to the actual broadband service from Zen, but the onboarding process was easy. Due to moving into a new build, I couldn't locate the property on the internet and had to call to get setup. The customer service rep, Matthew Gaughran, was kind and helpful in answering questions, explaining Zen's approach, and completing the onboarding.
It’s nice to have a company that doesn’t have issues and I have never at to ring them yet about any problems
Very good customer experience.
Good reliable Internet service with fast speeds and a price that does not rise every year.
There was a computer glitch getting the Zen switch registered. I rang the helpline which was answered promptly and the assistant (Amanda) sorted everything out helpfully and cheerfully.
Amazing company been with them 13 months was with Virgin for years they don’t care about customers Zen have fantastic customer service based in UK easy to contact. Reasonable price compared to big providers.
I've been struggling to get Fibre to the home for many years. Tried multiple Internet Service Providers - the install always failed due to a technical problem on the Openreach pole. I rang Zen, got through to a real person in Yorkshire, explained that I'd had multiple failed install attempts before and that there was a pole issue. They suggested they contact Openreach before the attempted install. They did, the install happened and bingo I've got a Fibre service all thanks to Zen's brilliant customer service.
Helpful. Reliable. Fast. Static IP for the same price. Do what they say and help you when ever you ask... Just a superb experience
I would have given 5* but the Fritzbox answering service leaves a lot to be desired. Nowhere near as good as Plusnet, my previous supplier.
Into first month with ZEN , not had any problems, all working smoothly.
Zen is a brilliant example of British know how, fantastic customer service, very knowledgeable staff who care about their customers and company Never trying to sell you anything that you don’t want or need. As a company they are at he forefront of technology and new services that their customers really want
Based on analysis of 62 reviews rated 1-2 stars for Zen Internet
“I have used Zen for a number of years and always had high praise for the service offered, but more importantly for th...”
“Went to Zen for FTTP on a recommendation, price was more than current ISP for FTTP but liked the idea of supporting a...”
“Started off well with good initial contact”
“Recently I had a totally different experience, where email queries went unanswered and I had to take the step of rais...”
“From the word go, this has been a catalogue of errors where the Zen contact team have been sometimes powerless to act...”
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Zen Internet is a UK-based internet service provider that specializes in delivering high-speed broadband solutions for both residential and business customers. The company offers a range of services, including full fibre broadband with speeds of up to 2Gbps, domain registration, hosting, and cloud solutions. Zen Internet is recognized for its commitment to customer satisfaction, boasting a dedicated UK-based support team to assist users with any issues that may arise. Targeting a diverse audience, Zen Internet caters to individuals and businesses seeking reliable and fast internet connectivity. The company emphasizes simplicity in the switching process, ensuring a hassle-free experience for new customers. Zen Internet's reputation for quality service is reflected in various accolades, including numerous awards from industry bodies like Which? and PC Pro.
Zen Internet receives high praise for its exceptional customer service and reliable internet connections, with many reviewers highlighting the helpfulness and professionalism of the staff. Customers appreciate the easy setup process and the consistent quality of service, often noting that they rarely have to think about their internet connection. However, some users express dissatisfaction with the speed of the internet, particularly those who switched from other providers, indicating that their expectations were not met. A few reviews mention issues with customer service not being as responsive as in the past, and there are complaints about complications during upgrades. Despite these criticisms, the majority of feedback reflects a positive experience with Zen Internet. Overall, the sentiment leans strongly towards satisfaction with the service provided.
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