10 months ago
Purchase, installation and setup was easy. Slight hurdle in automatically confirming my broadband details for setting up my own router but the help team sorted it asap
10 months ago
Changed from a different provider due to cost. Didn't expect the Internet to be this slow. Tried cancelling within the two week "cooling off" period. They said it was only from the date of order, rath... See more
10 months ago
Daniel, took me through the process. He was polite, professional and knowledgeable. Despite the process not being straightforward in my case he guided me throughout without a hitch. I'm looking forwar... See more
10 months ago
The very fact that I never have to think about my service or the speeds tells me I have a five star consistent connection to the internet, I have been with Zen for a good few years now and it’s always... See more
Daniel was extremely helpful and able to answer all my questions, he was patient and kind. I would not hesitate to recommend ZEN to friends and family. I m very pleased my son recommended your service.
I rarely leave reviews, but I had to share how impressed I am with this WiFi. The speed is absolutely incredible — pages load instantly, videos stream in 4K with zero buffering, and large files download in seconds. Whether I’m working from home, gaming online, or streaming movies, the connection stays strong and consistent across multiple devices. What really blew me away is how reliable it is. No random disconnects, no lag — just smooth, fast internet all day long. Even during peak hours, the performance doesn’t drop. It’s made a huge difference in my productivity and overall online experience. If you’re tired of slow or spotty connections, this is the upgrade you need. Totally worth it!
Unknown to us “Chums” uses a premium rate number and my wife incurred a charge for ordering items. I had to ask for itemised billing and received a near instant response which enabled me to identify what the extra was for. Zen is splendid.
Super fast and great value. No hiccups of late.
The service provided by Zen Internet is extremely reliable and absolutely excellent value.
Farhan was really helpful made the process super smooth thank you
I was without a phone line for 6 days. I was advised by Zen to try changing the batteries, but that was not the problem. Eventually an engineer came and discovered the fault was in the local control box. I consider I had the best service possible in the circumstances.
Really pleased with the service and would definitely recommend. So much cheaper than my previous provider.
Farhan Uddin was extremely helpful, kind and knowledgeable, would def recommend!
Zen are the best broadband provider I've had to date . I've had No problems whatsoever . Unlike BT. I was forever reporting problems. They were always increasing the prices too. Zen have Not increased my charges ever. The price you start at is a continuing price. No increases . Highly recommend
Farhan made the experience both helpful and easy, I’ve never had any issues with zen internet
We have resolved the problem
Having been highly recommended by Friends, we had great service with installation over a complicated route done by City Fibre. A number of questions to Zen answered clearly by Simon JH, Mohammed, Mark W, Shoaib (?) and Carl.
Always helpful, customer service is excellent, used them for years
Switching to Zen from Virgin Media, was refreshing. An excellent introduction to services by sales agent Amanda, and and a more up to date technology offering were the key points, as well as pricing. Amanda in particular, was well prepared and read to answer all of my questions, and trust me, I've had many! In the end, she advised me on the best products and course of action on getting them. Zen is a company Manchester can be proud of.
I'm sorry but they deserve 0 stars. We moved in on 7 April and still do not have an active internet connection. Despite numerous attempts to resolve the issue, the process has been extremely frustrating. Initially, we were repeatedly sent the same setup instructions, which I followed carefully - but they didn’t work. Even after informing the support team, they continued to send the same responses, insisting the issue was on our side. It took 28 days from the time I first requested an engineer visit to the moment they finally agreed to send someone. During this time, we’ve already paid for three months of service in advance, yet the issue remains unresolved and no real solution has been offered. It's been 2 months without the internet that we've paid for.. A particularly frustrating aspect has been the scripted responses - fast replies, yes, but without any real support or progress. This is a textbook example of poor customer service that prioritises form over function.
We recently lost our internet connection due to builders working at the property damaging the cable. Contacted Zen and they arranged for City Fibre to attend the next day who replaced the cable and got us back up and running again. I even got a follow up phone call from Zen in the afternoon to confirm that everything had got sorted out. Great service as always from Zen.
Been with Zen
Stable and quick. Has gone down only a couple of times but quickly resolved. Excellent customer service
Phoned up to migrate a line 5 mins in line dropped - no callback Just a waste of time
Based on analysis of 62 reviews rated 1-2 stars for Zen Internet
“I have used Zen for a number of years and always had high praise for the service offered, but more importantly for th...”
“Went to Zen for FTTP on a recommendation, price was more than current ISP for FTTP but liked the idea of supporting a...”
“Started off well with good initial contact”
“Recently I had a totally different experience, where email queries went unanswered and I had to take the step of rais...”
“From the word go, this has been a catalogue of errors where the Zen contact team have been sometimes powerless to act...”
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Zen Internet is a UK-based internet service provider that specializes in delivering high-speed broadband solutions for both residential and business customers. The company offers a range of services, including full fibre broadband with speeds of up to 2Gbps, domain registration, hosting, and cloud solutions. Zen Internet is recognized for its commitment to customer satisfaction, boasting a dedicated UK-based support team to assist users with any issues that may arise. Targeting a diverse audience, Zen Internet caters to individuals and businesses seeking reliable and fast internet connectivity. The company emphasizes simplicity in the switching process, ensuring a hassle-free experience for new customers. Zen Internet's reputation for quality service is reflected in various accolades, including numerous awards from industry bodies like Which? and PC Pro.
Zen Internet receives high praise for its exceptional customer service and reliable internet connections, with many reviewers highlighting the helpfulness and professionalism of the staff. Customers appreciate the easy setup process and the consistent quality of service, often noting that they rarely have to think about their internet connection. However, some users express dissatisfaction with the speed of the internet, particularly those who switched from other providers, indicating that their expectations were not met. A few reviews mention issues with customer service not being as responsive as in the past, and there are complaints about complications during upgrades. Despite these criticisms, the majority of feedback reflects a positive experience with Zen Internet. Overall, the sentiment leans strongly towards satisfaction with the service provided.
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