10 months ago
Purchase, installation and setup was easy. Slight hurdle in automatically confirming my broadband details for setting up my own router but the help team sorted it asap
10 months ago
Changed from a different provider due to cost. Didn't expect the Internet to be this slow. Tried cancelling within the two week "cooling off" period. They said it was only from the date of order, rath... See more
10 months ago
Daniel, took me through the process. He was polite, professional and knowledgeable. Despite the process not being straightforward in my case he guided me throughout without a hitch. I'm looking forwar... See more
10 months ago
The very fact that I never have to think about my service or the speeds tells me I have a five star consistent connection to the internet, I have been with Zen for a good few years now and it’s always... See more
Amanda was very knowledgeable and helpful. Explained everything and answered my questions. Based on this conversation I was happy to join Zen for my broadband needs. Thank you so much.
Zen were very attentive and made sure we got connected in the end after teething troubles
a smooth process for a well reviewed service. TalkTalk have been abysmal for loss of service over the previous 24 months, glad to get away. Farhan was very helpful and clear throughout.
Calling in was a great experience. The phone was answered quickly by a real person who spoke clear English. There was none of the common experience where companies save money by setting up their customer service abroad, then do not have the confidence in their own people to give them the power to actually do anything to help. The people I have spoken to at Zen have always done everything they could to help, and have sorted problems in a clear and straightforward manner. The only reason I awarded 4 stars instead of 5 is that I've never been able to make the chat button on the website work.
As the term has nearly finished without me realising it,shows no problems throughout
I spoke to Jack a new employee in enquiries. He could not do enough for me and he was exceptionally pleasant
Excellent customer service. Exactly what I required. Customer service agent Jo knew exactly what I wanted.
Customer Service is poor Zen Internet want to check my 2 star review is genuine. My previous 5 star reviews did not require checking. Different explanations from different Zen agents. Nearly always a different agent responds to emails, each appears to respond selectively and mainly concerned with closing the case. Zen Internet is expensive when it goes wrong and is followed by poor customer service.
Zen provide a good service at a fair price. I've had no issues with reliability. Their customer service is good too. I've always felt like I'm dealing with actual people rather than "scripts".
From initial contact to arrange switch from existing broadband supplier to installation and supply of a well specified router all went smooth and timely
I have been with Zen for a while now and never had a single issue. Set up and transfer over to them was also painless and the connection is reliable
5 stars.... so far. Great installation and great up time. Really reliable so far (3 weeks in) so hope it continues!
I recently switched to Zen. Service to date has been excellent. The switch went smoothly with the assistance of a very good customer service representative. So far, there have been no issue. Speed is very good
Reliable and great customer service
Really easy to join Zen, I chose to call them to make sure the service was exactly what I was looking for. Staff were very knowledgeable not pushy. Change over from my previous provider to Zen was smooth and the service provided to date has been excellent.
IPv6 setup not working out of the box. Flimsy router ("fritzbox") with poor wifi signal (and w/o boost or jack for extra antenna ). But customer service answered fast.
Very bad connection and signal.
Great Service, Great installation process, very Friendly and Professional from Start to finish
Best customer service I had with my broadband. Enquiry dealt immediately and sufficiently and staff very pleasant. I would highly recommend Yen
I was promised my Internet would be better and reach whole house it does not, now I have to listen to my teenagers moan every day
Based on analysis of 62 reviews rated 1-2 stars for Zen Internet
“I have used Zen for a number of years and always had high praise for the service offered, but more importantly for th...”
“Went to Zen for FTTP on a recommendation, price was more than current ISP for FTTP but liked the idea of supporting a...”
“Started off well with good initial contact”
“Recently I had a totally different experience, where email queries went unanswered and I had to take the step of rais...”
“From the word go, this has been a catalogue of errors where the Zen contact team have been sometimes powerless to act...”
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Zen Internet is a UK-based internet service provider that specializes in delivering high-speed broadband solutions for both residential and business customers. The company offers a range of services, including full fibre broadband with speeds of up to 2Gbps, domain registration, hosting, and cloud solutions. Zen Internet is recognized for its commitment to customer satisfaction, boasting a dedicated UK-based support team to assist users with any issues that may arise. Targeting a diverse audience, Zen Internet caters to individuals and businesses seeking reliable and fast internet connectivity. The company emphasizes simplicity in the switching process, ensuring a hassle-free experience for new customers. Zen Internet's reputation for quality service is reflected in various accolades, including numerous awards from industry bodies like Which? and PC Pro.
Zen Internet receives high praise for its exceptional customer service and reliable internet connections, with many reviewers highlighting the helpfulness and professionalism of the staff. Customers appreciate the easy setup process and the consistent quality of service, often noting that they rarely have to think about their internet connection. However, some users express dissatisfaction with the speed of the internet, particularly those who switched from other providers, indicating that their expectations were not met. A few reviews mention issues with customer service not being as responsive as in the past, and there are complaints about complications during upgrades. Despite these criticisms, the majority of feedback reflects a positive experience with Zen Internet. Overall, the sentiment leans strongly towards satisfaction with the service provided.
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