10 months ago
Awful customer service, they started to take money from me on a day in the month that definitely didn’t suit me, refused to change the date. Took no responsibility for the mix up in dates, blamed me... See more
10 months ago
Yuno kept charging even after switching and bills were generated and still not able to resolve that issue and they debit money in advance and hard to get back the money
Shocking experience, re-entered my issues multiple times and no response. Kept on saying an agent will be with you shortly, and they were not. Still haven’t gotten to the bottom of it so will need to go again tomorrow. Disaster
I was very well attended and guided by the attendant. I was very pleased. Thank you
So-so service. Standard replies by a bot were infuriating. Had to wait some time for an operator. Very slow to get an answer to my simple query. Not impressed.
Incorrect billing for a month and I am still ringing 4 months later to have rectified despite being told it would take 10 business days to reply. My issue has not been acknowledged in writing or by phone and I am now resorting to ringing twice a day to hopefully kick them into action. I am loath to change suppliers until the issue is rectified.
Constance was very helpful. Thank you so much ☺️
I was helped by an agent today. Her name was Stephanie. She was extremely helpful with my query & thanks to Stephanie's intervention I was able to resolve my issue.
All good. Happy enough
Dealt with the customer service agent Frank, he was knowledgeable to the point and overall very helpful. As a whole the YUNO app is what puts them ahead of competitors, the ease of use and daily breakdown encourage energy savings.
Constance is really amazing and helpful. Thank you!
Stephanie was very helpful today when I had a query on when I will get my credit for micro generation from my solar pv system.
I have been with Yuno Electricity for only a few months, and I regret it. I was instructed to submit my reading on the 18th of every month, which I did. However, yesterday my bill was €418, with an additional €50 charge. Honestly, this is the amount I used to pay in Electric Ireland for 60 days, not one month. I am seriously considering leaving Yuno Energy because I've had enough; I can't even buy food as all my money goes towards electricity now.
I had an issue adding new bank details to my account via the App. Stephanie was very helpful and explained how to fix the issue.
KYRA was great in assisting me today and even asked to assist me further when the problem was fixed.
I had a bit of a dilemma yesterday with bank account changes and Richard was a great help and explained everything to me and confirming that I won't have any hassles and everything can be done via the app.
Spoke with Kyra today. she was helpful and respectful...many thanks
It was a pleasure to speak to Kyra and Mathew this morning. They couldn’t have more helpful or respectful and both so eager to assist with both my queries Nuala M
Ella was very helpful and kind.
Just spoke with Ella at customer services and she was extremely helpful and polite. A lovely person who made me feel like as a customer I was very important and I really appreciated her manner and attitude.
Spoke with a friendly guy buy the name of Keith. Couldn't have been more helpful. I recommend these guys
Although staff were very nice nobody could help me. I signed up for gas and electricity yet my gas never transferred. They could not offer me and solution other than to sign up with another supplier.
Based on analysis of 58 reviews rated 1-2 stars for Yuno Energy
“Inaccurate billing after 3 months no response from Yuno team”
“Awful customer service, they started to take money from me on a day in the month that definitely didn’t suit me, refu...”
“Awful customer service, they started to take money from me on a day in the month that definitely didn’t suit me, refu...”
“I had cancelled my order and was still charged twice”
“I’m in the situation where I’m waiting for Yuno billing team to correct the final bill before I can make a payment”
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Yuno Energy is a gas and electricity provider based in Ireland, dedicated to offering competitive energy solutions for both residential and business customers. As a newer entrant in the energy market, the company focuses on helping consumers manage their energy usage and costs effectively. Yuno Energy provides dual fuel plans, allowing customers to save on both gas and electricity, with potential savings of up to €978 compared to average competitor rates. The company's services include features such as daily updates on predicted bills, detailed tracking of electricity usage, and a user-friendly app for managing accounts. Yuno Energy aims to enhance customer control over their energy consumption and billing preferences, ensuring a transparent and efficient energy experience. With a commitment to affordability, Yuno Energy is positioned to support customers looking for reliable energy services in Ireland.
Yuno Energy receives a mix of praise and criticism from its customers. Many reviewers highlight the helpfulness and professionalism of the customer service team, with agents like Meher, Ajay, and Mahendra receiving specific commendations for their prompt and clear assistance. Consumers appreciate the fast response times and the courteous nature of the staff, which contributes to an overall positive experience. However, significant complaints arise regarding billing practices, with numerous customers reporting issues such as inaccurate charges, confusing billing statements, and difficulties in resolving these problems. Some individuals express frustration over unauthorized charges and a lack of accountability from the company. Despite the positive interactions with staff, the billing issues detract from the overall satisfaction.
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