Yorkshire Water Reviews

The lady I spoke with, called Karen was extremely knowledgeable, and personable, which made the call much less stressful than I envisaged. I called because I had had a DD set up I was unaware of, it turned out because of my upcoming appointment for a meter, it's a revised payment (which is less than I'm paying now). In effect saving before when and if they can fit the meter. Plus a refund... Bonus!!! It's rare a company nowadays will automatically save you money without instigating yourself! Well done Yorkshire Water 💦 Karen is a credit to your company.... It makes such a a difference to speak to someone who genuinely wants to help and doesn't sound like they're reading from a prompt card! ⭐⭐⭐⭐⭐

Straight forward, good comms, no complaints

The young man Mohammed was polite and very helpful a credit to Yorkshire water he explained everything and sorted out my query

Very good experience with my call to Yorkshire Water today. Got through quickly. Helpful lady who listened to my issue and was helpful in finding a solution.

Yorkshire water have always been very helpful and never encountered any issues with their service.

Very easy to change details

Once again had great customer service from Yorkshire Water . Can't fault them and my query was easily solved.

Clear, polite, friendly advice. No waiting around and no unhelpful jargon. Asked appropriate questions, and briefly explained outcomes, with the opportunity to expand if requested.

easy, quick, and painless process

Very helpful and present .

Straightforward process for setting up payment and closing the account, with little fuss involved. Consistent payments came out my account and didn't need to touch it once it was set up. Very reliable and low maintenance.

Though I had to wait a short time to get through my query was dealt with very efficiently

I was dealt with quickly professionally and with a friendly person

I spoke with Lisa, she was kind, made me feel reassured and provided me with loads of options which gave me the information needed so I was able to make an informed decision on how to proceed. I was very happy with the service provided and Lisa instantly made me feel comfortable.

I was able to contact the customer service department very quickly and the lady I spoke to was helpful

Just had a conversation with a very nice, polite and very helpful gentleman. He quickly sorted out my meter being fitted and also gave good advice too . Well done young man

It took a long time for the call to be answered but I did like the Robbie Williams compilation music played by a brass band. I asked the gentleman I spoke to was it the Brighouse and Rastrick Brass Band but he did not know; Googled it and it's the Yorkshire Coop Brass Band. I rang questioning the doubling of my Direct Debit and was shocked to hear the price of water has increased by 30% (8 times my pay increase this year) which with some arrears explained the increase. No baths from now on only showers!!!!!

It was simple and fast

Very easy to inform change of address