Tiempo de entrega es demasiado tedioso
Tiempo de entrega es demasiado tedioso, dicen 1 semana y demoran meses
2.3
Poor
100 reviews
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💬Hasn't replied to negative reviews
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Review summary
Zumiez has room for improvement based on customer feedback. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
What a horrible company
What a horrible company. Incompetent! No sense of style, environment greedy poluters! How are these stores even selling.
I love this website sm 😍😍😍
I love this website sm 😍😍😍
We went to the Ross Park Mall and the…
We went to the Ross Park Mall and the sales associate who worked with my son was amazing! She was very patient and hardworking. Her sales associate # is CTO948. I wish I had gotten her name
Company details
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Website
www.zumiez.comAll reviews
100 total • Write a review
Showing 61 - 70 of 96 reviews
JH
Bought an item from their warehouse…
Bought an item from their warehouse sale that did not work. When I called to complain they said they could do nothing because they had partnered with an outside company. I cannot believe they can get away selling items that don't work and then say it was a final sale. I feel completely ripped off and will not buy from a company who feels it is acceptable to treat their customers in this fashion.
Date of experience: August 12, 2021
L
LAURIN
US
Everything good but Annoying confirmation
Everything was good for me as a Swiss customer. Delivery within 10 days, no customs and I even got a personal message from one of the employees there that said my t-shirt was a nice choice ;) The only thing I disliked is that when I ordered I had to manually confirm my order by responding to an E-mail with the correct billing adress that is on file with my bank ones. I never experienced such a thing in my entire online shopping career and it's quite annoying and I don't understand the purpose of it. EDIT: I have to add that they suddenly released my order when I gave the info.
Date of experience: August 6, 2021
F
FM
US
Can't recommend Zumiez to EU customers
We placed an order for about 480usd and Upon delivery we were asked to pay an additional 260€ (about 310usd) including an extra fee to be paid to DHL. Independently from the fact that clothes are of good quality etc, it is not worth buying from Zumiez from the EU as you will be seriously penalised. When they shipped the items they said that to avoid having me to pay more taxes they were gathering all items and send the (possibly) separately, little did I know that I would have regretted buying from Zumiez so quickly. They also told me that if I refused to collect the parcel from DHL they would have not refunded me as DHL would have not sent the parcel back to them... If you live in Europe my advice is to spend as little as possible here and buy from actual EU based shops so you will not be screwed like this. Personally I think I'm done with with Zumiez as I can find similar items here in Europe at a significant lower price
Date of experience: July 29, 2021
KR
The Zumiez shop in the bluegrass outlet…
The Zumiez shop in the bluegrass outlet and Shelbyville Kentucky is very unprofessional The manager was allowing other employees from another store in there arguing and she was sitting on a ladder watching why the other employer was doing everything else she allowed this to go on until we said something about it and she started getting rude and then we started getting rude and she was thrown the F bomb out there it says she can talk like that in her store because her manager didn’t give a F I think she was the shift manager at the time we was in there
Date of experience: July 19, 2021
JS
My experience was terrible I had gone…
My experience was terrible I had gone through the trouble of inconvenience traveling searching all stores fir a specific set of glasses, end results in searching and ordering online, now the specific glasses I wanted i ordered and added one day shipment which was an additional $30 the shipment took 5 days to arrive which maid that extra payment completely pointless and on top of that!!!! They sent the wrong damn glasses gave the correct description on all packaging until it got to the actual product!! Then customer service wasn’t going to do anything but refund the shipment fee, then I asked well should I not get some kind of credit or something to purchase the ones I actually want and they decided to give me ((((($5))))))) OFF!! Gift card when I’ve spent HUNDREDS of dollars it was pretty pathetic to me and poor customer service
Date of experience: July 9, 2021
dM
ES UNA ESTAFA TOTAL TE SALEN CARAS LAS…
ES UNA ESTAFA TOTAL TE SALEN CARAS LAS ZAPATILLAS Y NADIE TE DICE DE LOS GASTOS DE ADUANA. NO VOLVERE A COMPRAR EN ESTA PAGINA
Date of experience: July 9, 2021
PT
The service was godly the employees…
The service was godly the employees were happy and very cooperative with me and had a great mood great experience great merch and clothing and their skateboards and stuff is so good like I can't even explain it
Date of experience: July 4, 2021
AC
They told me I had a job
They told me I had a job, I quit my current one to work there cuz it’s literally my dream job and then they call me and tell me they moved on due to issues on their end!
Date of experience: June 16, 2021
JH
I nominate Zumiez to Congress based on customer service experience
The world would be a better place if everything was handled as well as my call to customer service just now. Thank you for being so professional.
Date of experience: June 7, 2021
M
Matteo
US
Spedizione Imbarazzante
Quando ho provato a comprare da loro a NY mi sono trovato estremamente bene, prodotti ottimi e di buona fattura. Putroppo quando ho comprato dall'italia, oltre ad aver pagato una follia tra spedizioni e tasse doganali (mi si è raddoppiato il prezzo) una maglietta mi è arrivata con un taglio lungo 10 cm sul fronte e diversi buchi sul retro.
Date of experience: May 27, 2021
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