Review summary

Zumiez has room for improvement based on customer feedback. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

See what reviewers are saying

Tiempo de entrega es demasiado tedioso

Tiempo de entrega es demasiado tedioso, dicen 1 semana y demoran meses

M
What a horrible company

What a horrible company. Incompetent! No sense of style, environment greedy poluters! How are these stores even selling.

k
I love this website sm 😍😍😍

I love this website sm 😍😍😍

JD
We went to the Ross Park Mall and the…

We went to the Ross Park Mall and the sales associate who worked with my son was amazing! She was very patient and hardworking. Her sales associate # is CTO948. I wish I had gotten her name

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All reviews

100 total • Write a review

Showing 51 - 60 of 96 reviews
VP
1 out of 5 stars

They can't ship a parcel for more than…

They can't ship a parcel for more than 3 weeks. Very long delivery, don't recommend it.

Date of experience: November 20, 2021

m
1 out of 5 stars

Had a bad experience ordering from EU

I wanted to order two shirts from this site to Germany that I couldn't find on any European website. I was really excited at first. But then, I did not receive a shipment confirmation email from them. When I tracked my package via order number, it still worked though. But a few days later, I track my package and it says delivered! Apparently my package has been shipped to some address in the US. I don't even know how they managed to do that. I've been trying to contact their customer service. I got no answer from them, but then I get an email asking "how would you rate our service?". So upsetting

Date of experience: November 12, 2021

MV
1 out of 5 stars

Fix the way you handle limited edition releases online or don’t handle them at all !

I placed an order on Friday at the time of the release for the Limited Edition LRG DEAD SERIOUS hoodie in red/white and was able to place my order and my funds were captured without a problem. Today, I’m just receiving the email that my order couldn’t be fulfilled and I was refunded. The hoodies have sold out everywhere and are now at resell value. You shouldn’t be handling limited edition releases online or, your system shouldn’t be set up in a way to capture funds if you can’t fulfill the item ! Zumiez is at 100% fault for that bs. Now my Halloween is ruined.

Date of experience: October 19, 2021

dm
1 out of 5 stars

If you plan on buying a lot online from…

If you plan on buying a lot online from this joke of a company please don’t. I got my first shipment delivered to the wrong address and my second shipment which was over 300 dollars has yet to arrive. Oh and if that isn’t enough to make you want to stay away. The first time I bought from here the delivery person wasn’t a mail man or a fed ex guy NOOOOO it was some old lady in her car with a couple packages crammed in her backseat. STAY AWAY FROM THIS COMPANY AS TEMPTING AS THERE CLOTHES MIGHT LOOK

Date of experience: October 10, 2021

A
1 out of 5 stars

The manager at the Tilton Tanger outlet…

The manager at the Tilton Tanger outlet mall. Dose not work regularly, but changes the clock to look like she’s working. She makes the sales kids do her management job with her log in code. She spends more time in the bathroom than on the sales floor. Takes 2 hour long brakes and leaves sales kids alone. Takes more vacation time than the entire store put together.

Date of experience: September 30, 2021

M
5 out of 5 stars

Awesome Customer Service!

I purchased a hoodie from the online store and it shipped super fast! When I opened the package, I noticed the hoodie had a red stain on it (likely from the graphic detailing on the hoodie itself). I called Customer Service and Morgan assisted me. He was so helpful, kind, professional and attentive. Thank you so much for your incredible customer service Morgan!

Date of experience: September 24, 2021

N

NJ

US

1 out of 5 stars

Do not buy their underwear, no returns

Purchased 6 pair of boys Ethika boxer briefs online. Before the purchase there was zero indication they will not accept returns on underwear. My son tried 1 pair on and took them off bc they were ill fitting. I put the rest in the bag to return to store. There the store clerk said it’s not in their policy anywhere but they don’t accept returns on underwear. She said she constantly tells customers in the store that if they purchase underwear there they won’t accept any returns once it leaves their store because of sanitary reasons (she is at least transparent for those customers). I asked what happens if someone tries it on in the store- are they forced to buy them or do they put them back on the rack? No answer. She offered to call the manager and ask for an exception since she understood there is no written communication that their underwear is final sale. Her manager told her to tell me they can’t sell underwear that may have been tried on and because “Covid” (the go-to excuse for taking no responsibility) they won’t accept the returns. So Zumiez, MAKE IT KNOWN THE PURCHASE IS FINAL SALE, or PACKAGE THEM ALL IN THEIR OWN INDIVIDUAL SEALED BAGS, or GO BACK TO BUSINESS SCHOOL. Free advice for you that I paid $60 to give.

Date of experience: August 26, 2021

DC
1 out of 5 stars

My son ordered a skateboard but its not…

My son ordered a skateboard but its not arrived, i tried to communicate via the email address but its an automated service which tells you to track the parcel , not possible, then asks if you are satisfied with the service! ZUMIEZ have stolen my 15 year old sons pocket money, shame on them. Will never use again

Date of experience: August 26, 2021

SE
1 out of 5 stars

You don’t even deserve one star.

You don’t even deserve one star. I ordered shoes in store and was to have them delivered to my house. The store clerk entered my address in incorrectly so they were sent to the wrong home and returned. I have tried multiple times to contact customer service. I have waited on hold for extended periods of time with no answer. I called after customer service hours and left a voicemail, no return call has been made. I have also sent multiple emails, with again, no response. The only thing I have heard from the company is a generic email asking how I would rate their customer service. It is non existent. So it has been over a week since the shoes were delivered to the wrong house, and I have daily tried reaching out with no response. If I could rate them less than a star I would. Who is holding your company and it’s customer service accountable?

Date of experience: August 23, 2021

G
3 out of 5 stars

Quality products/Dog Logistics

Quality products, GARBAGE LOGISTICS. If its not in a store near you, just forget about it.

Date of experience: August 19, 2021

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