Tiempo de entrega es demasiado tedioso
Tiempo de entrega es demasiado tedioso, dicen 1 semana y demoran meses
2.3
Poor
100 reviews
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💬Hasn't replied to negative reviews
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Review summary
Zumiez has room for improvement based on customer feedback. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
What a horrible company
What a horrible company. Incompetent! No sense of style, environment greedy poluters! How are these stores even selling.
I love this website sm 😍😍😍
I love this website sm 😍😍😍
We went to the Ross Park Mall and the…
We went to the Ross Park Mall and the sales associate who worked with my son was amazing! She was very patient and hardworking. Her sales associate # is CTO948. I wish I had gotten her name
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.zumiez.com
All reviews
100 total • Write a review
Showing 41 - 50 of 96 reviews
PM
Poor customer service and Rude
Ordered 10+ items and paid for express shipping. I was told I need to wait for all items to be consolidated before shipping, as this will save me customs money. When I said I don't mind paying customs twice (as it's only % of the value), they told me this wasn't possible. I'm guessing it would have cost them more. After what seemed like an online argument with customer service, I requested a full refund. fingers crossed that arrives
Date of experience: December 10, 2022
JH
zumiez is my favorite store:)
zumiez is my favorite store:) since i found out dollskill was problematic, i've been using zumiez a lot and i like that they carry a lot more of the brandsi like and i don't have to dig through pages upon pages of ugly clothes to find good items. when i want to get things from international brands, i check the zumiez website.thanks for the fast shipping on clothes and crazy shoes!
Date of experience: December 9, 2022
TA
If I could give a minus review I would
If I could give a minus review I would. Ordered a gift card on Sunday and contacted them via email within 30 minutes when I discovered I had entered the wrong email for the recipient. No response so I sent them emails on the 15th and 16th. Only response so far is they would contact me within 24 hours. Nothing and they charged my credit card. When I called twice and was put on hold for over 20 minutes each time then my call was disconnected. What the heck? So no help and I will never order anything from them again.
Date of experience: August 17, 2022
JR
Abhorrent "customer service"
Abhorrent "customer service". Had a big issue with double shipping charge on my order which they argued and refused to fix. When I told the agent "Union" I would leave a review here, he mocked me and laughed it off.
Date of experience: June 29, 2022
YZ
I ordered a pair of $120 roller skates
I ordered a pair of $120 roller skates, waited for a week to arrive, and got a package in a very poor condition with 1 shoe missing. The box was old, flimsy , and taped in a very unprofessional way (I can live with that, but wait). The shoes I ordered only came in with one shoe in the box, the wraps were also opened. What a disappointment. I called customer service and they agreed full refund. However, I will never purchase anything at Zumiez any more. Such a waste of time.
Date of experience: June 4, 2022
AG
Worst ever
Worst ever. Ordered from Germany 2 Shirts beginning of March. Package still didnt get shipped out yet. No answer when I sent E-Mail And on the phone they dont help you. Very very upsetting. Never again
Date of experience: April 19, 2022
SW
S W
US
Dont get excited too fast
Dont get excited too fast, cus if youre ordering from EU, either you wont get the package because its been delivered to a random adress in the US or youll be waiting months without any information. I just wish sites like this would do their job and everybody would be happy.
Date of experience: April 19, 2022
BP
OMGEEEE!!
OMGEEEE!!! Got to be the Slowest Shipper(s) I've ever known!! Won't be purchasing again anytime soon!
Date of experience: April 8, 2022
SD
retard livraison
Article commandé le 7 décembre, après de multiples relances je viens d'avoir un message le 18 janvier disant que l'étiquette DHL vient d'etre créée. A mon avis le colis n'est jamais parti. L'année dernière tout s'était bien passé. Au sujet des frais de douane je n'ai rien payé en plus par rapport à ce qui était annoncé sur la commande, on verra bien cette année. Je pense que je ne commanderai plus.
Date of experience: January 18, 2022
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