Tiempo de entrega es demasiado tedioso
Tiempo de entrega es demasiado tedioso, dicen 1 semana y demoran meses
2.3
Poor
100 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Zumiez has room for improvement based on customer feedback. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
✨
Based on reviews, created with AISee what reviewers are saying
What a horrible company
What a horrible company. Incompetent! No sense of style, environment greedy poluters! How are these stores even selling.
I love this website sm 😍😍😍
I love this website sm 😍😍😍
We went to the Ross Park Mall and the…
We went to the Ross Park Mall and the sales associate who worked with my son was amazing! She was very patient and hardworking. Her sales associate # is CTO948. I wish I had gotten her name
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.zumiez.com
All reviews
100 total • Write a review
Showing 21 - 30 of 96 reviews
RS
why such bad reviews??
I had some Starter FastBreak shoes shipped to Australia, and they came in fine with the small chain around them. I'm not sure why there are so many complaints, and I was worried that Zumiez was a scam, but they arrived on time and in perfect condition. Legit website.
Date of experience: July 8, 2024
jr
I feel bad for those who had a bad…
I feel bad for those who had a bad experience but I had quite the opposite over Memorial Day weekend I bought lots of sports bra’s from PSD which they were on for $7 to $9 dollar which everyone who’s shopped there knows it’s expensive so the catch is most didn’t have the matching boy shorts so I went searching and found the matching bottoms on zumiez. I paid less than I would have from PSD and they were offering free shipping on all orders at the time to my surprise they boxers where at my house shipped and delivered in 2 days. Now nearly 10 days later and I just received the PSD matching sports bra. So I can attest it’s 100 percent real and I’m about to order another pair since you can also have them shipped to your local store if you have one free. So I’m a happy customer and now will have 3 matching PSD set’s thanks to zumiez!
Date of experience: June 8, 2024
MR
Gastos de aduana brutales
Gastos de aduana brutales. Tardan y no tienen atencion al cliente, no recomiendo
Date of experience: May 14, 2024
SN
Horrible experience
I ordered a pair of sneakers. They arrived dirty and with clear signs of being used.
Date of experience: April 2, 2024
J
Juliana
US
Never received package
I ordered three items and only two of them were delivered. The third one (which was the most expensive one) never came. The last update I've got was it was some place in Pennsylvania. And keep in mind, I live in New York state, so why the hell has it taken over a month to get delivered and still has not been delivered. I tried to contact zumiez on more than one occasion about this and they either don't respond or tell me "there's nothing we can do about it". And now I'm extremely pissed cus I just got cheated a good chunk of money for an item I never received. They refuse to give me a refund. And its honestly sad because they sell really great stuff at zumiez, the problem is customer service is the worst. I'm never getting from here again.
Date of experience: March 20, 2024
CJ
My order was shipped in the wrong…
My order was shipped in the wrong address And it was delivered in a mailbox How can i get this done!
Date of experience: March 10, 2024
TM
Great online service I would trust.
Had very bad luck with other online companies this year, glad I am able to give zumies a great review. Another online company gave me the run and round and ended up canceling my order, I found the shoes on zumies and tried one last time to get them. I ordered Saturday morning and selected 2 day shipping for an additional charge. Fully expecting the shoes to ship on Monday the first bisness day. Tuesday morning rolls around and they still haven't shipped and I thought here we go again. I went to their website and found a place to send an email so I did, and then I found a phone number and I called it and was surprised when someone answered the phone. When I ask about the shipping the were as surprised as I was. I was told I would be contacted by the end of the day. I was contacted and they solved the issue and shipped the shoes and I received them Thursday afternoon. Jenna did a great job communicating with me and zumies refunded the shipping cost. This is a good website with a solid customer service base.
Date of experience: December 23, 2023
CA
I ordered several items and only…
I ordered several items and only received the two least expensive ones in seperate packages. I contacted Zumiez and was advised to call my bank as they delivered 2 packages. Despite explaining I was missing products they didn't care. The packages I received were sealed so there's no way someone removed items. It's more likely that the items were not put in to the package in the first place.
Date of experience: November 22, 2023
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.