New fibre
Purchase, installation and setup was easy. Slight hurdle in automatically confirming my broadband details for setting up my own router but the help team sorted it asap
4.4
Great
999 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Zen Internet receives consistently positive reviews. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.
✨
Based on reviews, created with AISee what reviewers are saying
Changed from a different provider due to Cost
Changed from a different provider due to cost. Didn't expect the Internet to be this slow. Tried cancelling within the two week "cooling off" period. They said it was only from the date of order, rather than date of delivery. Not happy
Zen sign on process
Daniel, took me through the process. He was polite, professional and knowledgeable. Despite the process not being straightforward in my case he guided me throughout without a hitch. I'm looking forward to having Zen as my ISP
The very fact that I never have to…
The very fact that I never have to think about my service or the speeds tells me I have a five star consistent connection to the internet, I have been with Zen for a good few years now and it’s always been the same, five star, excellent speeds and great pricing.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.zen.co.uk
All reviews
999 total • Write a review
Showing 951 - 960 of 995 reviews
SB
Extremely helpful regarding my problems…
Extremely helpful regarding my problems connecting a printer. The person I spoke to took a great deal of trouble to ensure that everything was working properly.
Date of experience: April 25, 2025
JT
Fine until you have a problem
I am a realist. I am not under the impression that everything has to be perfect all the time. I get that there are always external factors and variables that cause issues with services. However, if you read on a website that something is guaranteed, you would expect that to be adhered to. Apparently to Zen the word Guaranteed means to shrug ones shoulders in a violent fashion and deny all knowledge of any guarantee ever existing. I had their mid package 900mbps. Standing next to the router and indeed plugged in, I was receiving up to 900mbps + in some instances. But if I moved 30 feet to the upstairs of my house, I was receiving 20mbps. That's not a mistype, 20, two zero. According to Zen, in order to fix this, I needed to move the router into the middle of the room with no furniture or other devices near it, then, I needed to make sure all devices, which are no where near it remember, had to be plugged into the router. When I raised this as ridiculous, I was told they take no responsibility at all and I need to do as they ask. Engineers came out to my home and upgraded my service. While there they advised that the router was in fact faulty. So all this time it was in fact the router that was the issue not me. When I raised this with Zen, they advised, the routers never fail, everyone has the same and they just don't break. It must have been me not following their advice. My advice... stick with internet service providers that truly don't care about you and don't lie about that fact. They actually celebrate it. I can respect that. These guys gas light you like you are in an abusive relationship... you don't need that in your life.
Date of experience: April 25, 2025
MH
Best bar none.
IT professional here. I deal with many providers over the years. Zen is the only company that I will recommend to people. It's what I use personally and professionally. Best service by a country mile.
Date of experience: April 25, 2025
MJ
Very easy to move to Zen from TalkTalk.
Very easy to move to Zen from TalkTalk. Very helpful staff. Thank you.
Date of experience: April 25, 2025
MM
Great from the start… no issues at all!
Great from the start… no issues at all!
Date of experience: April 25, 2025
JS
Zest hire from Almería Airport in Spain
Zest are well priced, use recommended car hire companies & keep you fully informed. We had no hidden or unexpected extra costs which we have certainly found with other hire companies. All in all a very good experience.
Date of experience: April 25, 2025
S
Stuart
US
Installation on to Zen
The installation worked well and all as planned. There was very little downtime when switching to Zen. The facilities in the router are excellent. I am finding the wifi signal is not quite as strong as my previous provider but works well.
Date of experience: April 25, 2025
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.