New fibre
Purchase, installation and setup was easy. Slight hurdle in automatically confirming my broadband details for setting up my own router but the help team sorted it asap
4.4
Great
999 reviews
5-star
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Review summary
Zen Internet receives consistently positive reviews. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Changed from a different provider due to Cost
Changed from a different provider due to cost. Didn't expect the Internet to be this slow. Tried cancelling within the two week "cooling off" period. They said it was only from the date of order, rather than date of delivery. Not happy
Zen sign on process
Daniel, took me through the process. He was polite, professional and knowledgeable. Despite the process not being straightforward in my case he guided me throughout without a hitch. I'm looking forward to having Zen as my ISP
The very fact that I never have toβ¦
The very fact that I never have to think about my service or the speeds tells me I have a five star consistent connection to the internet, I have been with Zen for a good few years now and itβs always been the same, five star, excellent speeds and great pricing.
Company details
Information provided by various external sources
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Contact info
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Website
www.zen.co.uk
All reviews
999 total β’ Write a review
Showing 941 - 950 of 995 reviews
V
Vectian
US
You may need help to connect to a Ring Doorbell, otherwise great.
The installation was quick and clean and the engineers were on time and efficient. The only reason that I haven't given a perfect score is that initially, the router didn't connect with my Ring Doorbell. Fortunately, my son, who has far more knowledge and expertise in IT that I, was able to do the necessary reconfiguration of the router. Everything is now working perfectly.
Date of experience: April 26, 2025
SM
Very quick but disappointed
Very quick, efficient and friendly service. I was disappointed that I couldn't have my new router in the spot in the house that I wanted it. My friends had all had their routers located centrally in their house, but I was told that they were now limited to putting the router as near as possible to the entry into my house.
Date of experience: April 26, 2025
AJ
Amazing company to deal with
Amazing company to deal with. Very helpful and easily contactable. Broadband is faultless
Date of experience: April 26, 2025
E
Em
US
Customers matter
I feel that Zen is a company that wants to do its best for its customers. From the moment I made contact everything about my installation was made clear to me and on the day itself the engineer was extremely courteous and explained all steps that needed to be carried out. Since then, I have confidence that I have a broadband service that I can rely on.
Date of experience: April 26, 2025
SG
Every thing went smoothly with theβ¦
Every thing went smoothly with the installation, and we get WiFi in every room
Date of experience: April 26, 2025
JC
The price is better than my originalβ¦
The price is better than my original supplier and the internet connection is functioning.
Date of experience: April 26, 2025
LM
Excellent service
Daniel was very patient with me during the enquiries, and offered great and excellent customer service.
Date of experience: April 25, 2025
MN
Upgrade from Zen Fast Fibre to FTTP
Upgrade from Zen Fast Fibre to FTTP. Flawless process. Profesional installation.
Date of experience: April 25, 2025
TR
Good customer service
Good customer service, sorted the initial technical issues out as soon as they could, great provider so far!
Date of experience: April 25, 2025
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