New fibre
Purchase, installation and setup was easy. Slight hurdle in automatically confirming my broadband details for setting up my own router but the help team sorted it asap
4.4
Great
999 reviews
5-star
4-star
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Review summary
Zen Internet receives consistently positive reviews. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Changed from a different provider due to Cost
Changed from a different provider due to cost. Didn't expect the Internet to be this slow. Tried cancelling within the two week "cooling off" period. They said it was only from the date of order, rather than date of delivery. Not happy
Zen sign on process
Daniel, took me through the process. He was polite, professional and knowledgeable. Despite the process not being straightforward in my case he guided me throughout without a hitch. I'm looking forward to having Zen as my ISP
The very fact that I never have toβ¦
The very fact that I never have to think about my service or the speeds tells me I have a five star consistent connection to the internet, I have been with Zen for a good few years now and itβs always been the same, five star, excellent speeds and great pricing.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.zen.co.uk
All reviews
999 total β’ Write a review
Showing 921 - 930 of 995 reviews
NT
Amazing service sorted an issue out forβ¦
Amazing service sorted an issue out for me and sent me a refund as well without me asking for one!
Date of experience: April 28, 2025
PR
It works and the support is excellentβ¦
It works and the support is excellent when you need it (only once needed in 4 years). The question at the bottom of this form is stupid! It means that if you haven't had anything going wrong, you can't say the service is great, which is not helpful when rating a utility. Please pay more attention to the design of your surveys or else TrustPilot will have to have a one star rating!
Date of experience: April 28, 2025
S
It is reliable and cost effective
It is reliable and cost effective. No increases in cost during contract period
Date of experience: April 28, 2025
GT
Great customer service
Your customer service is helpful and friendly. You usually fix any issues promptly.
Date of experience: April 28, 2025
HP
Rightly Which?
Rightly Which? recommended. No problems at all and the operators answer the phones promptly
Date of experience: April 28, 2025
Ma
Quick and professional installation andβ¦
Quick and professional installation and our Internet is excellent and half the price of Crappy Virgin. Best decision we made
Date of experience: April 27, 2025
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