Review summary

Zen Internet receives consistently positive reviews. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.

✨
Based on reviews, created with AI

See what reviewers are saying

A

AG

5 out of 5 stars
New fibre

Purchase, installation and setup was easy. Slight hurdle in automatically confirming my broadband details for setting up my own router but the help team sorted it asap

DA

Dr Andrew Gunn

1 out of 5 stars
Changed from a different provider due to Cost

Changed from a different provider due to cost. Didn't expect the Internet to be this slow. Tried cancelling within the two week "cooling off" period. They said it was only from the date of order, rather than date of delivery. Not happy

PL

Peter Liepins

5 out of 5 stars
Zen sign on process

Daniel, took me through the process. He was polite, professional and knowledgeable. Despite the process not being straightforward in my case he guided me throughout without a hitch. I'm looking forward to having Zen as my ISP

pg

paula glynn

5 out of 5 stars
The very fact that I never have to…

The very fact that I never have to think about my service or the speeds tells me I have a five star consistent connection to the internet, I have been with Zen for a good few years now and it’s always been the same, five star, excellent speeds and great pricing.

Company details

Information provided by various external sources

No description available yet.

Contact info

🌐

People also looked at

1 / 3
HR

Halfords Retail

www.halfords.com

2.348 out of 5 stars

2.3 (1000)

IC

International Card Services

www.icscards.nl

4.181 out of 5 stars

4.2 (1000)

FS

Fantastic Services

www.fantasticservices.com

4.755 out of 5 stars

4.8 (1000)

EH

ENGIE Home Services

www.engie-homeservices.fr

2.597 out of 5 stars

2.6 (1000)

All reviews

999 total β€’ Write a review

Showing 901 - 910 of 995 reviews
SL
5 out of 5 stars

Excellent

Great reliable service and the cost does not increase

Date of experience: April 29, 2025

GH
3 out of 5 stars

Strong sales, poor installation, ho ho aftersales... not what I expected

The initial 'sales' element was well strong, good communication and support. Generally the installation was fine although the last part was marred by appointments not being kept which resulted in lost work time and income. Passwords provided in advance for the equipment did not work and thus the system could not operate. Installation was effective but the troubleshooting and support getting the system operational was poor - I had to sort it out for myself which was not straightforward. Once this was done the system has operated effectively although there is no discernible increase in speed and some dead wi fi spots have become apparent that were not present before. I guess my expectations were for a more efficient, fast and effective switcharound, unfortunately this was not my experience.

Date of experience: April 29, 2025

c
5 out of 5 stars

The people I dealt with were pleasant…

The people I dealt with were pleasant and professional. I was kept up to date with switch over from my previous supplier. I am impressed there will be no increased charges during the contract. So far so good .

Date of experience: April 29, 2025

P
5 out of 5 stars

It works

It works its fast its reliable.

Date of experience: April 29, 2025

V
5 out of 5 stars

There were people not bots responding

There were people not bots responding. They also responded very quickly. Very helpful and addressed my queries very quickly. A breath of fresh air.

Date of experience: April 29, 2025

J
5 out of 5 stars

Installation went to plan

Installation went to plan, and my call answered on Bank Holiday Sunday (about short los of signal)

Date of experience: April 29, 2025

DD
5 out of 5 stars

Great service

Great service, everything was done as it was planned. The internet speed is great! No issues so far.

Date of experience: April 29, 2025

BK

B K

US

4 out of 5 stars

Been great over the last few years, but downtime overnight is a pain

Been great over the last few years, but have suffered some downtime over several nights, which is an issue for hosted services running.

Date of experience: April 29, 2025

ZA
5 out of 5 stars

Exceptional

Exceptional. Responded to my messages. Called me back with updates. Can't ask for more.

Date of experience: April 29, 2025

E
5 out of 5 stars

Good price and solid connection

Good price and solid connection

Date of experience: April 29, 2025

Previous1β€’β€’β€’909192β€’β€’β€’100Next page

The CrowdTrust Experience⭐

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.