Zen Internet
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Strong sales, poor installation, ho ho aftersales... not what I expected
The initial 'sales' element was well strong, good communication and support. Generally the installation was fine although the last part was marred by appointments not being kept which resulted in lost work time and income. Passwords provided in advance for the equipment did not work and thus the system could not operate. Installation was effective but the troubleshooting and support getting the system operational was poor - I had to sort it out for myself which was not straightforward. Once this was done the system has operated effectively although there is no discernible increase in speed and some dead wi fi spots have become apparent that were not present before. I guess my expectations were for a more efficient, fast and effective switcharound, unfortunately this was not my experience.