New fibre
Purchase, installation and setup was easy. Slight hurdle in automatically confirming my broadband details for setting up my own router but the help team sorted it asap
4.4
Great
999 reviews
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💬Hasn't replied to negative reviews
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Review summary
Zen Internet receives consistently positive reviews. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Changed from a different provider due to Cost
Changed from a different provider due to cost. Didn't expect the Internet to be this slow. Tried cancelling within the two week "cooling off" period. They said it was only from the date of order, rather than date of delivery. Not happy
Zen sign on process
Daniel, took me through the process. He was polite, professional and knowledgeable. Despite the process not being straightforward in my case he guided me throughout without a hitch. I'm looking forward to having Zen as my ISP
The very fact that I never have to…
The very fact that I never have to think about my service or the speeds tells me I have a five star consistent connection to the internet, I have been with Zen for a good few years now and it’s always been the same, five star, excellent speeds and great pricing.
Company details
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Contact info
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Website
www.zen.co.uk
All reviews
999 total • Write a review
Showing 841 - 850 of 995 reviews
DP
Since having zen installed I’ve had no…
Since having zen installed I’ve had no problems controlling my smart home. I have also noticed I have no buffering or lagging when watching apps whilst playing online games. I have been with many companies over the years and so far zen has performed the best.
Date of experience: May 6, 2025
rr
It just works
It just works. What more is there to say? Service is consistent with no outages to date. Speed test indicate the service running at the advertised speed. Customer service is found to be knowledgeable and helpful.
Date of experience: May 5, 2025
MP
Service is great I've been with them…
Service is great I've been with them since city fibre went live on my estate. Only issue i have is as that was about 5 years ago the modem i was given is way out of date i think you should be issued with the latest routers every 3 years with no change to your contract.
Date of experience: May 5, 2025
PO
No problems!!
The system works without any problems which is all that I ask of it.
Date of experience: May 5, 2025
SW
Steve W
US
All round decent ISP
I bought zen due to referral and needing a speedy install. Other ISPs were offering significant waits whereas zen were little over a week. The referral also commented on how reliable the connection was for him. My experience has been OK so far, but I am yet to be blown away. The speed is as advertised, and I generally get a steady 90-100Mbps. I do think it is quite expensive for this speed, and would have been happier with 300 for this price. We were on 300 with virgin for a similar price, it’s clearly slower. The router seems a bit of a weak point in terms of hardware. Software wise, it’s miles ahead of anything else I’ve seen provided by an ISP and is impressive, however I don’t buy that it’s better in terms of WiFi signal range. For context I have a 3 bed bungalow. The router is at the far (garden) end of the house. The signal really struggles to reach the front bedroom and drops frequently, so much so I’ve ended up with a power line feeding a ubiquity repeater. I had hoped for better results considering the lack of top floor it’s having to reach. I’m well aware of the environmental factors, but this is a plain old 1950s brick building. The kitchen also isn’t great next door. I did call up customer service about this. The call was answered in less than a minute, operator was technically sound and didn’t have to go through the scripted garbage you get with VM. This is refreshing in itself. He noted the WiFi channel was quite busy and switched this over. They do offer an everyroom service, but it’s a bit pricey for my liking when the base package is already expensive. In time I will implement my own solution over POE. Wired, the connection seems stable, I still get some buffering however I can’t say if this is the connection or server buffering. So far the positives - Really decent customer service. Really makes a difference having a skilled UK based tech to deal with. - Router has good software options for end users whom have an average skill set. Impressive. - Connection seems stable. - Zen app is functional if a little limited (couldn’t see any upgrade options). Not so positive - Pricey for the speed. I may consider an upgrade but will see how I get on. - WiFi connection isn’t so reliable more than a few meters away. Overall I’m happier with these than previous providers. I’m hoping there’s an offer on at some point to upgrade as £42 a month is heavier than I’d like, especially if I need further investment on my WiFi infrastructure.
Date of experience: May 5, 2025
P
Paul
US
Just renewed my contract early with…
Just renewed my contract early with Zen. They always answer very quickly and really know their product. Got an upgraded router with Wifi6. No increase in my contract. So I will be paying the same price for 3 years. Just got to wait until full fiber and will order that with Zen.
Date of experience: May 5, 2025
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