New fibre
Purchase, installation and setup was easy. Slight hurdle in automatically confirming my broadband details for setting up my own router but the help team sorted it asap
4.4
Great
999 reviews
5-star
4-star
3-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
Zen Internet receives consistently positive reviews. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Changed from a different provider due to Cost
Changed from a different provider due to cost. Didn't expect the Internet to be this slow. Tried cancelling within the two week "cooling off" period. They said it was only from the date of order, rather than date of delivery. Not happy
Zen sign on process
Daniel, took me through the process. He was polite, professional and knowledgeable. Despite the process not being straightforward in my case he guided me throughout without a hitch. I'm looking forward to having Zen as my ISP
The very fact that I never have to…
The very fact that I never have to think about my service or the speeds tells me I have a five star consistent connection to the internet, I have been with Zen for a good few years now and it’s always been the same, five star, excellent speeds and great pricing.
Company details
Information provided by various external sources
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Contact info
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Website
www.zen.co.uk
All reviews
999 total • Write a review
Showing 761 - 770 of 995 reviews
jr
So far it's been great not issues…
So far it's been great not issues whatsoever and very easy to work everything.
Date of experience: May 12, 2025
MW
Easy to get in touch with them if you need to
Good price and service.
Date of experience: May 12, 2025
KW
Brilliant support at all times from Kes
Kes was super helpful and friendly. He offered brilliant support at all times - explained things clearly - didn’t wait to have the phone answered - really helpful and supportive to an ancient customer. In no way patronising but totes helpful xx
Date of experience: May 12, 2025
DP
After seeing the Which best buy rating…
After seeing the Which best buy rating I was inspired to try Zen on behalf of my elderly parents. However, poor communication over billing, service failure, and now very poor on-line support has pushed me to sharing my feedback. Not what I was hoping for. Despite being told the service would be restored the failure continues. Sadly, just a poor customer service. You really need a huge amount of patience when calling for help!
Date of experience: May 12, 2025
a
adam
US
2 months without WiFi!
2 months without WiFi! I signed up for Zen after seeing positive reviews on TrustPilot and Which. Knowing that installation can take time I applied two weeks before moving into a new house expecting it all to be set up in time. My household includes 2 hybrid workers and myself who works solely from home. It has been 2 months since signing up and we are yet to have anything installed. Poor communication from the customer service teams around delays with Openreach and continued promises that someone (a manager) will get back to us has left our household in distress. It has massively impacted our work and cost us more money through extended hotspot allowances using our phones. This experience has taught me that unfortunately you cannot trust reviews anymore and clearly Zen has no regard for delivering the services they promise so passionately on their website. Think twice before going with Zen!!!
Date of experience: May 12, 2025
AK
I was considering switching from my…
I was considering switching from my previous provider to Zen. I contacted Matthew Gaughran on Saturday and he was very helpful in answering all my questions and did not exert any pressure for me to commit. He gave me his direct contact number and when I rang today to set up a contract he was extremely helpful and efficient. Thank you Matthew for your help.
Date of experience: May 12, 2025
S
Great service and customer support
Great service and customer support - keep up the good work
Date of experience: May 12, 2025
DR
Reasonably priced but equally important…
Reasonably priced but equally important it just works - all the time!
Date of experience: May 12, 2025
AU
A Utley
US
Seamless transition
Seamless transition despite endless pestering from Sky. Everything went to plan just like Zen said it would. My only issue was connecting my security cameras to the 2-4ghtz band,which was quickly resolved after speaking to Zen help team. Speed is very good. Very happy to highly recommend.
Date of experience: May 12, 2025
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